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My Ipod nano "USB Device Cannot Be Recognized"!?

4945 Views 8 Replies Latest reply: Feb 11, 2010 1:20 PM by Theangleofrai RSS
TrevAP Calculating status...
Currently Being Moderated
Dec 26, 2009 10:27 PM
Ok, The problem that I am having with this iPod Nano(4th Generation) is that when I plug it into my computer (Windows 7, 64bit OS) is that it will say "installing software/device" then "device is not installed correctly". The ipod then goes into the "apple logo" boot from the being plugged into the USB port. it will then say "USB Device not recognized" and when I click "options/troubleshoot" on the driver it says "unknown device" with my other USB ports (unused ports)and it cannot be updated,rolled back and when I uninstall the ipod it does the same thing. The Ipod Continues to turn on and off while plugged into the USB port. It will then show the menu (songs,pictures,movies,ect)
and then give me the little signal saying something like "plug into charger" and the ipod then dies and reboots back to the "apple" and continues to do this problem. It's not my USB ports, or the USB cord. I've tried it on 3 differn't computers (Windows XP and Windows 7) and used 2 different cords (one that came with the ipod one I bought from a store). My Ipod (Ipod Nano 2nd Generation) works perfectly and is recognized, can be synced and is recognized. I also have a wall plug/charger that when plugged into my Ipod nano 2G it charges it, and when I plug the Ipod Nano 4G into the charger the ipod does not turn on. I have been able to access the Ipod nano 4g into disk mode (while holding the start/stop button and middle wheel while the apple logo appears). and it does nothing and turns off and then on but if I have the buttons pressed even when it shuts off it will go back to disk mode after briefly seeing the Ipod's Apple logo. If you have ANY other questions I will reply ASAP and answer you.
PLEASE I really want to get this fixed. I would honestly appreciate ANY help!
s5220y, Windows 7, HP 65bit OS
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 4, 2010 9:27 PM (in response to TrevAP)
    Doublechecking something. If you remove all non-essential USB devices from either of the PCs you're getting this on, does the iPod connect any better?

    (Wondering here about power drain issues interfereing with the connections.)
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • lizzym Calculating status...
    Currently Being Moderated
    Jan 6, 2010 12:55 AM (in response to TrevAP)
    Re: My Ipod keeps restarting and showing the Apple Logo over and over....
    Posted: Jan 6, 2010 12:51 AM in response to: popopopo Reply Email

    It would appear that the three discussions relating to the 4th gen iPod failing to connect/sync/restarting would be that there is a common problem, that is: after downloading the newest iTunes (V9.2) problems have arisen. My first iPod failed and had it replaced. I had exactly the same problem with the second and now the third. Twice I have uninstalled/re-installed the itunes program but I suspect that the latest version seems to wipe out? the software installed in the iPod making it useless. The second one I sent back had a ... you guessed it .. a software failure..and now looks like the new one I JUST picked up today is suffering the same thing. I am just so over it.

    pc Windows XP Pro
    pc, Windows XP Pro
  • shelkay1 Calculating status...
    Currently Being Moderated
    Jan 30, 2010 6:06 AM (in response to lizzym)
    Can Anyone from Apple jump in and help on this one? I'm having the same problems. I have a 4th generation; & my daughters have a 5th generation & a Touch that they tried to recharge on my computer. It went atomatically in sync mode & now it does not recognize mine.
    Dell, Windows ME
  • Theangleofrai Calculating status...
    Currently Being Moderated
    Feb 11, 2010 1:20 PM (in response to TrevAP)
    Same over here but i dont have nearly as many problems as the comment above me. I connect my ipod, my computer confirms this connection with a pleasant ding sound but then things get frustrating. I look to my new (yes, just downloaded the latest version) Itunes window and see that Itunes hasnt recognized my Ipod. Tried reinstalling Itunes, my usb drivers, disk mode u name it I tried it but with the same result. No Ipod recognition and a frozen Itunes when I disconnect my Ipod. Apple, I've had some bad versions of Itunes over the years but judging on my issues and the further issues of the person above, you really need to get on this one.
    Windows XP


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