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Cannot Update Software

1546 Views 5 Replies Latest reply: Dec 28, 2009 2:40 PM by Kappy RSS
rockwuff Calculating status...
Currently Being Moderated
Dec 27, 2009 11:21 AM
I've been trying to update my software for a while, and every time it get to "configuring for installation", it just sits there for hours. This is particularly annoying because I do not have internet at my house, and do not really have the capability to wait around to see what it will do. It is also affecting my ability to use particularly iTunes, because I have some things updated, and others not. Anyone have any ideas?

-Mandy
MacBook
  • Kappy Level 10 Level 10 (221,085 points)
    Currently Being Moderated
    Dec 27, 2009 12:16 PM (in response to rockwuff)
    Before updating you should do the following:

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    I suggest you do the above then try installing the updates. If you still have problems, then there is some other file damage or corruption on your computer. Until that's resolved you will continue to have problems with updates.

    BTW, your forum profile only says "MacBook." It helps us to know which specific model you have and its hardware configuration, the version of OS X you have installed, and info on any peripherals that are attached.
    Mac Pro 2.66 Ghz; MBP Unibody; MBP C2D 2.33 Ghz; MBP 2.16 Ghz, Mac OS X (10.6.2), iMac C2D 17"; MB 2.0 Ghz; 80GB iPod Video; iPod Touch; iPod Nano 2GB
  • Jason Ellis2 Level 2 Level 2 (245 points)
    Currently Being Moderated
    Dec 27, 2009 7:08 PM (in response to rockwuff)
    Hi Mandy,

    How are you updating your MacBook? Are you using Apple's Software Update app, or are you downloading the updater software away from home where you have Internet access and then trying to install them later at home? Also, what version of Mac OS X are you using (click on the Apple menu > About this Mac to find the version number)?

    Jason
    MacBook, Mac OS X (10.6.2), 2.4 GHz Core 2 Duo, 4 GB RAM, 120 GB SSD
  • Kappy Level 10 Level 10 (221,085 points)
    Currently Being Moderated
    Dec 28, 2009 2:40 PM (in response to rockwuff)
    Then that sounds like a corrupted system installation. That calls for reinstalling OS X. You can try this:

    How to Perform an Archive and Install

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

    Also verify that the updates you want to install don't require a later version of OS X than you are running. For example, if an update requires 10.5.8, then you cannot install it on a 10.5.5 system. As for firmware updates if they don't appear in Software Update then they are not for your model.
    Mac Pro 2.66 Ghz; MBP Unibody; MBP C2D 2.33 Ghz; MBP 2.16 Ghz, Mac OS X (10.6.2), iMac C2D 17"; MB 2.0 Ghz; 80GB iPod Video; iPod Touch; iPod Nano 2GB

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