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How To Reset Mac Mail 3.6 To Default Settings

7410 Views 18 Replies Latest reply: Dec 31, 2009 10:22 AM by tomaswk RSS
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tomaswk Calculating status...
Currently Being Moderated
Dec 27, 2009 12:52 PM
Hello Mac People!

6 months ago I was using a third party tool with my Mac Mail. The tool added an auto BCC address to every outgoing mail. I no longer use the tool and deactivated the third party tool. But there was an error in deactivating and the BCC address is still attached to every outgoing email. I asked the third party tool and they tried everything to fix it, but nothing worked.

I visited the Genius Bar and they said the only way to fix it now, would be to reset my Mac Mail to the original settings (aka start all over) and then re-add each email account, folder, rule, preferences, etc.

It's a pain, but I have to do it.

Problem is I forgot how to save all my current emails in Mac Mail so when I reset everything I can re-import my current emails.

I also don't know how to reset Mac Mail to its original settings.

Please help. Thanks!
Mac Book Pro, Mac OS X (10.4.9), Mac Mail
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 1:03 PM (in response to tomaswk)
    What third party tool were you using, since none was required to do what you say it did. Before you get all excited about resetting something that isn't required, give us details on the tool you used.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 1:32 PM (in response to tomaswk)
    If this tool is still adding those to your emails, then it obviously wasn't uninstalled. So we need to know where it installed itself and then we can uninstall it and it's dependent files.

    Check in Home/Library/Mail/Bundles, /Library/InputManagers, /Library/Internet Plug-Ins, Home/Library/InputManagers, and Home/Library/Internet Plug-Ins for any files related to that tool and list them in your reply.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 2:07 PM (in response to tomaswk)
    Yes, those files are all unrelated, and you should delete those. The only other place to look is in /Library/Application Support/ihance (assuming that's what they named that folder) and see what's in there; as well as in Home/Safari/Preferences for the com.ihance.xxxxxx.com and see if deleting that file doesn't help.

    Of course, you could also send an email to support@ihance.com and ask them how to delete everything related to that application, and exactly where all the files are located. You shouldn't have to pay for that, either; uninstalling something should be free, or they need to clearly post all the details on their web site.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 2:31 PM (in response to tomaswk)
    Sorry, I meant to type Home/Library/Preferences, not Home/Safari/Preferences.

    It could be that your Mail preferences file is corrupted, in which case the only fix is to delete it and recreate your accounts from scratch. What sort of email accounts are these: POP, or IMAP. It does make a difference, so we need to find that out before doing anything else.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 2:48 PM (in response to tomaswk)
    It probably is what they said, but I don't rely on that, because depending on the "Genius", they've been known to be completely wrong on many occasions. I like to verify that other possibilities aren't the real cause first.

    So, if you know all your account information to setup the account(s) again, do this:

    Quit Mail if it's running.
    Go to Home/Library/Preferences and delete the com.apple.mail.plist file.
    Restart Mail, setup your accounts again and it will find your existing mailboxes automatically.
    Re-set your other Mail preferences the way you want them.

    If that solves your problem, you can now empty the Trash.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
  • Golden Shoes Level 5 Level 5 (4,010 points)
    Currently Being Moderated
    Dec 27, 2009 2:58 PM (in response to tomaswk)
    No, you won't lose the emails at all. You just need to recreate the account(s) so that there's no possibility of that ihance application affecting it due to corruption. It will find your existing account folders.
    Mac mini G4, 1.42 Ghz, Mac OS X (10.4.11)
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