Yellow iMac ruins Christmas
Recently, however, I purchased an iMac 21.5 (week 50) as a Christmas gift for my fiance and notice upon setting it up that the screen is very discolored on the bottom (turns yellow, top to bottom).
I went to the Apple store and they told me that it is a known issue and they gave me a new one (week 46) but refused to let me try it. I brought it home and it had the exact same issue (possibly worse).
I called Apple Support and they instructed me that I had to go back to the Apple store and that they should let me try the iMac before I bring it home.
I went to the Apple store and they exchanged my iMac again. I loaded it up in the store and the same yellow tint issue existed. The Genius saw the yellow problem and acknowledged it but was told by a manager that they could no swap it out again (and try to find an unaffected model) and did not know how to repair it. The genius told me my only option was to return it. I ended up just returning the iMac for a refund by mail.
I have spoken with 2 different senior claims people from phone support. The first, Hector said that it's a known problem with the hardware and that repairs are possible. The second, Alana, was a bit rude and claimed it was a software issue and there was no fix.
It's just frustrating because the iMac was a Christmas gift to my fiance and we still don't have a working computer. It seems like there is a disconnect between phone and store support.
What should I do?
Thanks for your help,
Dan & Rachel
21.5", Mac OS X (10.6.2)