7 Replies Latest reply: Dec 28, 2009 3:23 PM by rkaufmann87
OfficeGirl Level 1 Level 1
I just got a new MacBook Pro and I'm trying to install Office Mac. I put the disk in, it takes it, and a second later, spits it out. What's the deal? Do you have to do something before you insert a disk?
  • Peter Knapp Level 4 Level 4
    No, you don't need to do anything before inserting a disk.

    Open 'Console' in the utilities folder of application and look at the log messages. That should give you some clues.

    It might be a bad disk - try and see if another machine will mount it. If it spits out other disks, the drive could be bad.

    Try resetting your SMC controller and PRAM (google this) to see if it solves things. This solved a drive issue I once had with a new MBP.

    If none of the above helps, consider taking it back to the store or phone applecare (you have free telephone support and I guess they'll go through steps similar to above).

    Good luck.
  • OfficeGirl Level 1 Level 1
    I know it's not a bad disk. The log messages didn't say anything. And upon googling SMC controller and PRAM, it doesn't seem like that would do much? I don't know. I guess I'll try...but I'm a little Mac-illiterate and kind of have no idea what I'm doing.
  • rkaufmann87 Level 9 Level 9
    There is no such thing as Office Mac, can you let us know the title exactly as it's printed on the disc? I just want to ensure you are using the correct software.

    Regards,

    Roger
  • OfficeGirl Level 1 Level 1
    It's Office: Mac 2008 Home & Student Edition. I just tried to put a DVD in it too, and it too was spat back out.
  • rkaufmann87 Level 9 Level 9
    Thanks well it sounds like you have a hardware problem. What you can try before calling Apple is doing a PRAM reset. Here is the link for instructions:

    http://support.apple.com/kb/HT1379

    If your MBP is less than 90 days old it's covered by phone support (number is in your manual) and if you haven't already while you can please get AppleCare, it will extend the warranty (including phone support) for 3 years from the date of purchase.

    Regards,

    Roger
  • OfficeGirl Level 1 Level 1
    Blah, I tried all the resetting stuff and it still isn't working. It looks like I'll have to take it in or something. Very frustrating! Especially since it's brand new! But thank you all for your help.
  • rkaufmann87 Level 9 Level 9
    Before trekking into the Apple Store give Apple a call, it's only a call and may save you a trip.

    Roger