1 Reply Latest reply: Dec 31, 2009 1:13 PM by b noir
Tenchy8 Level 1 Level 1 (0 points)
Ive got windows 7 64-bit, i downloaded itunes for windows 64-bit but it will not load, i get this error message.. any ideas?

roblem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 5c656d69
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Custom, Windows 7, 64-Bit
  • b noir Level 9 Level 9 (72,020 points)
    Fault Module Name: StackHash_0a9e


    Unfortunately, a StackHash like like is (roughly speaking) Vista's way of saying "I don't know what caused the crash".

    What error message are you getting when you try to launch iTunes? (That may give us a heads up, even though the problem report is being cryptic.)

    Did you try to install a version 9.0.2.25? (I see the problem report talks about iTunes version 8.0.2.20).