8 Replies Latest reply: Dec 29, 2009 10:09 AM by Chenks
hanbury Level 1 Level 1
Hi All

Is anyone having trouble viewing trailers or downloading content via apple tv/iTunes at the moment?

I just bought apple TV and bought "gavin and stacey" series one - just one episode will be ready to view in 6 hours!! the artwork to alot of films etc takes ages to appear as well as trailers that just simply appear to hang.

Itunes on my iMac is just as bad. Do isp restrict access? I used to be able to download song tracks of length 6MB in just a couple of mins or so - now it's taking over 10 mins.

I just want to stress that my connection speed is consistently 2 to 3 MB so I don't understand what the problem could be.

Any advice/help would be greatly appreciated. Thanks

iMAC, Mac OS X (10.6.2)
Reply by Winston Churchill on Dec 29, 2009 9:42 AM Helpful
Welcome to the  Discussion Forums.

This may well be a holiday glitch due to bandwidth, check at regular intervals to see if the problem persists. If it does:

Since your mac and tv have similar issues the problem is likely to be network related. Try restarting your router or contacting your ISP to determine if filtering is being used.
Reply by Chenks on Dec 29, 2009 9:43 AM Helpful
as you say your internet is also slow when accessing itunes on your imac, then you don't have an appletv issue.

what you have is an ISP bandwidth throttling/traffic shaping issue.
you already have a slow connection speed and any throttling won't help that.

unfortunately there is probably nothing you can do other than change ISP as the ISP won't admit anything is wrong at their end.

All replies

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X
    Welcome to the  Discussion Forums.

    This may well be a holiday glitch due to bandwidth, check at regular intervals to see if the problem persists. If it does:

    Since your mac and tv have similar issues the problem is likely to be network related. Try restarting your router or contacting your ISP to determine if filtering is being used.
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    as you say your internet is also slow when accessing itunes on your imac, then you don't have an appletv issue.

    what you have is an ISP bandwidth throttling/traffic shaping issue.
    you already have a slow connection speed and any throttling won't help that.

    unfortunately there is probably nothing you can do other than change ISP as the ISP won't admit anything is wrong at their end.
  • hanbury Level 1 Level 1
    Thanks to both of you for your quick replies. I suspect throttling too but hope it's christmas putting a high demand on the servers. If it is throttling and my ISP doesn't admit to it - then the problem is finding an ISP that genuinely doesn't throttle iTunes.

    Thanks for your replies
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    hanbury wrote:
    Thanks to both of you for your quick replies. I suspect throttling too but hope it's christmas putting a high demand on the servers. If it is throttling and my ISP doesn't admit to it - then the problem is finding an ISP that genuinely doesn't throttle iTunes.


    it won't be specifically itunes. it will be traffic shaping as a whole.
    as you are in the UK, which ISP is it? is there a reason why you are limited to 2-3MB ?
  • hanbury Level 1 Level 1
    Yes I'm in the UK. My isp is Orange. The line speed is due to the distance I'm away from the exchange and can only get a max theoretical limit of 4.5MB. Unfortunately NTL cable isn't available
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    hanbury wrote:
    Yes I'm in the UK. My isp is Orange. The line speed is due to the distance I'm away from the exchange and can only get a max theoretical limit of 4.5MB. Unfortunately NTL cable isn't available


    Orange... oh dear...

    unless you can get on an LLU ISP then you probably won't be able to get any improvement.
    you can check your exchange at www.samknows.com to see who offers them.

    Sky 20MB LLU is totally unthrottled with no shaping at all.
  • hanbury Level 1 Level 1
    Thanks - very useful link. Talk Talk are the only providers to provide LLU. Excuse my ignorance but what is LLU?
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    Local Loop Unbundled