HELP my iPhone wont restore!!!!

I connected my iPhone to my MacBook and as usual he connects with iTunes.

My iTunes asked for an update on the software of the phone. I confirmed and the process started.
The update stopped but before finishing.

I can't start up my iPhone and when I connect it to my iTunes he asks to restore.
He starts restoring but then stops and gives an error 1611.

Can somebody help me??? I have no idea what happend and how to restore this.

MacBookPro, iPhone OS 3.1.2

Posted on Dec 30, 2009 3:40 PM

Reply
5 replies

Dec 30, 2009 4:04 PM in response to StijnC

Hi,

This article: http://support.apple.com/kb/TS1275 provides tips that will resolve most update and restore issues.

The iPhone will need service, if the issue persists after trying the tips above. These webpages: http://www.apple.com/befr/support/iphone/service/faq/ & http://www.apple.com/benl/support/iphone/service/faq/ provide answers to Frequently Asked Questions about iPhone service in Belgium.

-Jason

Feb 18, 2010 9:30 PM in response to StijnC

READ ALL OF THESE NOTES THROUGH AND THROUGH TWICE before proceeding. You'll need to somewhat anticipate the next steps as you're doing this!


1. Use a second computer and install iTunes... (DO NOT, I REPEAT, DO NOT uninstall iTunes from computer #1 (AKA) the computer you are having the issues with. (You may lose ALL of your iPhone info which is saved on computer #1. The info is already gone from your iPhone, so you will have to restore it!)

2. On computer number 2, once iTunes is installed, hook up your iPhone. iTunes should tell you that it has found an iPhone in restore mode and it must be restored. Go through all of the steps until your iPhone is successfully restored. It should be very easy and iTunes will walk you through it. This will delete ALL of your info on your iPhone (which is really already lost) and it will get the iPhone back to the factory settings (just like it was the day you bought it)...


3. If you keep getting errors saying the iPhone can't be restored, re-install iTunes on computer #2 and try again. (I REPEAT, DO NOT UNINSTALL ITUNES FROM COMPUTER #1) or any computer you may have synced your phone to previously.

If reinstalling iTunes doesn't fix this and you still can not get the iPhone to restore, go to a 3rd computer and try until you get the iPhone restored to factory settings.

4. DO NOT PLUG YOUR iPhone INTO COMPUTER #1 YET!
Once the iPhone is successfully restored to its factory settings, walk back to computer #1. AGAIN, DO NOT PLUG IN YOUR iPhone YET!!

5. On computer #1 open iTunes. Go to Edit/Preferences/Devices and check the box that says "prevent iPhones/iPods from syncing automatically". If this is not checked your iPhone may sync to a corruped restore point and you'll have to start over and re-restore your iPhone.

*Note the device backup window on this screen. There should be at least one date and time from when you previously restored your iPhone. If not, you are probably screwed. Click OK and close that window.

6. Plug in your iPhone and let it do whatever it does. Now, on the left hand side of iTunes RIGHT mouse click on your iPhone icon. Click "restore from backup"
There will be a drop down menu that lets you select from your previous sync dates. AGAIN, if you haven't synced you could be screwed.
Select a date from you which you think the iPhone will work, and click RESTORE.

This should restore your iPhone back to that sync date.

This worked for me!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HELP my iPhone wont restore!!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.