How do I set up Mail with an optonline account?

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Level 1

10 points

How do I set up Mail with an optonline account?

I have an optonline.net (Cablevision) webmail account. It deletes any sent mail that is more than 30 days old. I want to sync my account up with Apple Mail so that I don't lose any messages anymore. For whatever reason it's not working. I just get this spinning thing next to my Sent messages folder. I have 2 messages sitting in my Outbox, but they never went anywhere. The message next to my Inbox says "Unable to Receive Mail. There may be a problem with the mail server or network. Verify the settings for account “optonline.net” or try again.

The server returned the error: The connection to the server “mail.optonline.net” on port 995 timed out."

Can anyone help with this?

iMac

Posted on Dec 31, 2009 6:29 AM

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Answer 1

varjak paw

Level 10

170,200 points

Dec 31, 2009 6:38 AM in response to jcdangelo

Take a look here:

http://optimum.custhelp.com/cgi-bin/optimum.cfg/php/enduser/stdadp.php?p_faqid=536&p_sid=dgSoUPQj&plva=27

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Answer 2

jcdangelo Author

Level 1

10 points

Dec 31, 2009 7:57 AM in response to varjak paw

Dave, thanks for the link. The steps don't match up with how I fill everything out, though. Maybe these instructions are for an older version of mail. I tried to follow them as best I could, but it still didn't work.

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Answer 3

varjak paw

Level 10

170,200 points

Dec 31, 2009 9:47 AM in response to jcdangelo

The information you need is there; different versions of Mail may ask for it in a different order but you still should be able to get it set up. It may be even more automatic than Optimum's instructions; with my provider (Comcast) all I have to do is put in my email address and password and Mail finds the appropriate settings.

If you continue to have problems, I'd suggest you contact Optimum's tech support. They should be able to walk you through setup and help you sort out any problems. I'm suspicious of the port number being used for the outgoing mail as reported in the error message you gave in your first post - 995 is non-standard for POP mail - but perhaps that's what they do indeed use.

Regards.

Message was edited by: Dave Sawyer

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Answer 4

jcdangelo Author

Level 1

10 points

Dec 31, 2009 12:48 PM in response to varjak paw

Dave, I followed along with everything but still no luck. I'll call Opt tech support like you suggested. I'm sure that will get it going. Thanks for the help.

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