4 Replies Latest reply: Jan 1, 2010 12:01 PM by Yen Nee Si
Yen Nee Si Level 1 Level 1 (0 points)
I am leaving my current company and so deleted my exchange account on iphone. Once account is deleted, all contacts are lost! I managed to restore contacts back but the email account are also restored on iphone.

How do I delete mail account and avoid contacts lost again?

IBM X61, Windows XP
  • Lawrence Finch Level 7 Level 7 (29,420 points)
    Delete the account, then set the iPhone to sync to Outlook for Contacts. Sync with Outlook on your work computer.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    When syncing contacts over the air with an Exchange account, if the Exchange account is deleted from the iPhone, the contacts will no longer be available on the iPhone since communication with the Exchange server where the contacts are stored is no longer available.

    Does your company allow for accessing the Exchange account with Outlook with your personal computer at home via ActiveSync?

    If not, you will need to export your Exchange contacts with Outlook on your computer at work followed by importing the contacts with a supported application for syncing contacts direct with your iPhone via iTunes on your personal computer at home. If it is against company policy to access your Exchange account with Outlook on a personal computer at home, more than likely doing this will be against company policy also.
  • Yen Nee Si Level 1 Level 1 (0 points)
    Allan,

    Thanks for your information. I am currently still using the company laptop at home and will be expected to return the laptop soon. I should be able to export the exchange contact to another computer but I am wondering if sync contact with an supported application is a must for this case? Don't iphone has own capabilities of storing contacts and backup contacts?

    I will need to use a brand new computer soon which means that i have to transfer the exported contacts to the new computer. Do you think transfering all contacts to Windows live address book or google contacts will be options here so that I can also sync again when i transfer to a new computer?

    What is the step to take to avoid missing contacts when I have a new company exchange mail account that I would like to add to the iphone?

    Thanks
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    I should be able to export the exchange contact to another computer but I am wondering if sync contact with an supported application is a must for this case?


    Yes.

    Prior to firmware version 3.0, it wasn't possible to sync contacts over the air with an Exchange account or with a MobileMe account and sync contacts direct with the supported application on a computer via the iTunes sync process. You could do one or the other, not both at the same time.

    Beginning with firmware version 3.0, the ability to do both was included. This allows for syncing business contacts and calendar events over the air with an Exchange account and sync personal contacts and calendar events direct with a supported application on your computer via the iTunes sync process. Business and personal contacts and calendar events are available separately on the iPhone, which can be viewed combined or separately. Contacts and calendar events synced direct with a supported application on your computer via the iTunes sync process are stored locally on the iPhone. Contacts and calendar events synced over the air are not - this requires access to the server where this data is stored. Delete the account from the iPhone, and access to the server where this data is stored and kept synchronized with is no longer available.

    Don't iphone has own capabilities of storing contacts and backup contacts?


    Yes it does as already provided. With Windows, the iPhone supports syncing contacts and calendar events direct with Outlook via the iTunes sync process - with Outlook 2003 or 2007, and with Windows Contacts for syncing contacts only - the address book used by Outlook Express with XP, and with Windows Mail with Vista/Windows 7.

    I will need to use a brand new computer soon which means that i have to transfer the exported contacts to the new computer. Do you think transfering all contacts to Windows live address book or google contacts will be options here so that I can also sync again when i transfer to a new computer?


    The iPhone does not support syncing contacts with a Windows live address book. The only way to access a Hotmail account with the iPhone is as a POP account, which is the only account type that Microsoft supports. Microsoft would need to support accessing a Hotmail account as an Exchange account via ActiveSync with the iPhone's Mail client for this, as Google does not with a Gmail account.


    Contacts stored locally on the iPhone - those synced direct with a supported address book application on your computer via the iTunes sync process are included with your iPhone's backup, which is updated as the first step during the sync process. Contacts synced over the air with an email account that supports this - Exchange via ActiveSync and/or with a MobileMe account are provided and kept synchronized with the server where this data is stored.

    What is the step to take to avoid missing contacts when I have a new company exchange mail account that I would like to add to the iphone?


    Already answered previously. If you go to work for another company with an Exchange account that supports accessing the account via ActiveSync with the iPhone, you will sync business contacts and calendar events over the air with your Exchange account on your iPhone along with the ability to sync personal contacts and calendar events direct with Outlook 2003 or 2007 via the iTunes sync process with a personal computer at home. When doing so, you can view all contacts and calendar events combined or separately on your iPhone.