Caps lock is always on and I cannot log onto the MBP at all!

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Level 1

3 points

Caps lock is always on and I cannot log onto the MBP at all!

Hello, I am new to the MBP and I am in a bad situation. I noticed that my "caps lock" was locked on. And the light was not on. I tried the "shift" key nothing. Then I tried to go back and forth with the "caps lock" button, and it was always writting with big letters, and so I turned off to start again. And now it will not accept my password because more than likely the "caps lock" are on, and my password is with lowercase. So I am not even able to get on the MBP at all. Please tell me that it is a simple fix. Thanks in advance!

MBP, Mac OS X (10.6)

Posted on Jan 1, 2010 9:18 PM

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Answer 1

rkaufmann87

Level 10

148,624 points

Jan 1, 2010 10:27 PM in response to ecookc

OK, lets see if it's something goofed up on just you as a user. You should set up another profile if you haven't already, go to System Preferences, Accounts, and on the left click the + sign to set up another user, call it Test Account or something. Once it is set up then click on the Apple in the upper left of your screen and log out and then log then log into the new account to see if you are still having a problem. If the problem is gone in the new account then you know it's something with your account and not the computer. If it still isn't working OK then do a PRAM reset:

http://support.apple.com/kb/HT1379

If you still have problems time to get on the phone to Apple, the number is in your owners manual.

Roger

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Answer 2

ecookc Author

Level 1

3 points

Jan 1, 2010 10:35 PM in response to rkaufmann87

Roger Sir thank you for your time. I cannot get to set up a new account because the computer is stuck on the "Safe Boot" start up page, and when I enter my password I am sure that the letters are being entered capitolized and it is not taking the password sine it is case sensitive. I will try that other method to reset that you mention.

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Answer 3

ecookc Author

Level 1

3 points

Jan 1, 2010 9:51 PM in response to rkaufmann87

Yes thank you so much I did it but to no luck. The letters were all caps before I shut down the compuer, no matter what the light showed on the caps lock button. I am at a total loss right now. I switched to Apple to NOT have these kinds of problems.

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Answer 4

rkaufmann87

Level 10

148,624 points

Jan 1, 2010 11:05 PM in response to ecookc

Yes that is called a PRAM reset, really easy to do. Turn off the computer, unplug everything from it for about a minute. Then plug in the power cord only, start the computer and immediately hold down the P, R, Command and Option keys simultaneously, wait for the computer start up gong to gong 2x. After the second gong release the keys and see if it works. If not then call Apple.

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Answer 5

rkaufmann87

Level 10

148,624 points

Jan 1, 2010 9:33 PM in response to ecookc

Welcome to Apple Discussions.

Have you done a SMC reset? If you need instructions they are:

http://support.apple.com/kb/HT3964

Regards,

Roger

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