5 Replies Latest reply: Jan 4, 2010 3:15 AM by Katrina S.
muse2u Level 1 Level 1 (0 points)
I have reviewed Internet forums discussing similar problems with iTunes Home Sharing PC's not seeing each others libraries. Although I'm an iTunes noob, I am comfortable with PC's and have tried most solutions that address wrong firewall settings, registry settings and the like. My suspicion is that the technical aspect of the PC's settings are sound, but that I am misunderstanding the instructions to set up iTunes Home Sharing itself. In fact, maybe, what I'm trying to do isn't supported by Home Sharing.

Here is the scenario. My son buys an 8 gb Touch. We install iTunes on his Pc and set up an iTunes Store account for him allowing him to make purchases on my credit card. His main interest was music and music videos. My interest was a couple of programs Skype, OrbLive)that would enhance the communication functionality of the Touch, and which we purchased. After several months, it was obvious that the capacity of the 8 gb Touch was too restrictive for him, so we bought him a 32 gb Touch and he synced the new Touch with his iTunes, loading all his music and apps on his new Touch.

I acquired the old 8 gb Touch. I installed iTunes on a second PC (on the same router (same LAN)), reset my Touch to clear all my son's music and apps, and then set up my own iTunes account I was able to install Skype on my Touch (it is a free app). Orb is a paid app and since my son was not really interested in its features, I investigated Home Sharing to see if I could legitimately transfer the app from his Touch to mine. I followed Apple instructions and set up Home sharing on my PC, on my iTunes, with my iTunes account id and password. The Apple instructions are to go to the iTunes on the 2nd PC, and use the same id and password that was used on the first, to set up Home Sharing on the 2nd PC. And that is what I did. I used MY account id to set up home sharing on my son's iTunes that he uses to manage his Touch with his own iTunes account.

After all of this was done, there is no Home Share entry in the left column of iTunes and the iTunes library of the other iTouch is not shown.

In summary, we have two PC's on the same home LAN, two iTunes, each managed with their own iTunes account, and Home sharing is set up on both using the account info of one of them. And I want to transfer (share ?) the OrbLive app from my son's Touch to mine

Many of the solutions that I have read, deal with verifying that Bonjour is working, that the PC firewall is open to specific TCP and UDP ports, and that certain registry entries can be manipulated to get Home Sharing to work between Windows reboots (not a very practical solution even if it had worked). The two PC's do not have any difficulty communicating. Windows XP Remote Desktop functionality and file sharing works reliably between the two.

The only other thing that may or may not be relevant... Both PC's have Windows XP user accounts set up, with accounts for myself, my wife and my son. For whatever the reason, they all prefer to use my XP account. So when iTunes was set up on my son's PC, in my XP account, the default name of his iTunes library has my name. The iTunes on my PC, in my XP account, has the default iTunes library name, which again is my name (that is, the same as my son's library name). So that begs the question, do Home Shared iTunes libraries have to have different names? Technically the would be no confusion if only two computers are involved. Each would see a single library entry. The confusion would result if more that two computers were sharing libraries with the same names.

So that's it. Can't get it to work. Given the above configuration, should it?

PC, Windows XP Pro, SP2
  • 1. Re: Need help to get iTunes Home Sharing to work
    Thomas Sjöholm Level 3 Level 3 (575 points)
    Hi

    I'm no expert on this subject, however copied the text from the apple support regarding Home sharing trouble shooting.
    You can read it to see if there's anything that you may have forgotten.

    /Thomas

    ------------------------------
    Troubleshooting Home Sharing
    Symptoms

    Home Sharing lets you share and transfer content between multiple iTunes libraries on your local network. For more information on enabling and using Home Sharing, see iTunes: Understanding Home Sharing.

    If you are experiencing an issue where you can't connect to iTunes Home Shares on your local network, or are unable to stream or import content to your computer, review the troubleshooting suggestions listed in this article.
    Resolution

    Verify System Requirements

    Home Sharing in iTunes requires two or more computers, with each:

    * On the same Wi-Fi or Ethernet network.
    * Using iTunes 9 or later.
    * Having Home Sharing enabled, the same iTunes or App Store account, and the password correctly entered.

    Check Local Network Connectivity

    Home Sharing requires both computers to be connected via Ethernet or Wi-Fi to the same local network in order to view, play, and import content between iTunes libraries. You can determine if your computers are on the same local network if their network configuration specifies the same router IP address. The router address will be a set of 4 numbers separated by periods. To locate your device's router IP address, navigate to the following locations:

    * Mac OS X: Apple () menu > System Preferences > Network
    * Windows XP: Start > Control Panel > Network Connections > [Network Connection Name] > Support
    * Windows Vista: Start > Control Panel > Network and Internet > Network and Sharing Center > View Status > Details
    * Windows 7: Start > Control Panel > Network and Internet > Network and Sharing Center > [Network Connection Name] > Details

    Note: In Windows the router address will be listed as either "Default Gateway" or "IPv4 Default Gateway."

    Verify iTunes Settings

    In order to use Home Sharing with multiple computers, you must configure Home Sharing on each computer. In addition, each Home Share must use the same iTunes or App Store account name.

    A maximum of five computer can use Home Sharing at one time. If this limit has been reached and you want to add a new Home Share, turn off Home Sharing on one or more machines using the Advanced menu in iTunes.

    Check Firewall Settings

    If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with other copies of iTunes.

    For Mac OS X 10.5 or later, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:

    * Block all incoming connections
    * Allow only essential services

    If you use another operating system, firewall software, or hardware, check the documentation on how to open TCP port 3689 and UDP port 5353.
    Additional Information

    Home Sharing Tips

    Home Sharing transfers the media file and ID3 tag information. It does not transfer iTunes metadata, including ratings, play history, and comments.

    Home Sharing does not check for duplicates when manually transferring content between iTunes libraries.

    * If your iTunes libraries contain a large amount of identical content, you should manually select only the songs you want to transfer.
    * If you accidentally create duplicates, use the Show Duplicates feature in iTunes to locate and remove duplicate files.

    Automatic transfer of iTunes Store content is off by default. To automatically transfer content between computers, click the Settings icon while viewing a Home Share and select which content to transfer.

    * Automatic transfer only applies to iTunes Store content you purchase or download after enabling Home Sharing.
    * Previously downloaded or non-iTunes Store content can be manually transferred. It may be necessary to authorize iTunes Store content for playback on other computers.
    * Audiobooks purchased through the iTunes Store can be automatically or manually transferred. Home Sharing cannot transfer audiobook content purchased from Audible.com. See Audible.com for assistance in using their content on multiple computers.

    Disclaimers

    Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

    Article source: http://support.apple.com/kb/TS2972
  • 2. Re: Need help to get iTunes Home Sharing to work
    Katrina S. Level 7 Level 7 (24,085 points)
    +I used MY account id to set up home sharing on my son's iTunes that he uses to manage his Touch with his own iTunes account.+

    This is it - it has to be the same itunes account.
    acct#1@email.1one can't share with acct#2@email.2two
  • 3. Re: Need help to get iTunes Home Sharing to work
    muse2u Level 1 Level 1 (0 points)
    Thomas:
    There are two online docs that are available from Apple iTunes 9: Understanding Home Sharing and Troubleshooting Home Sharing, the doc you quoted is the latter. The confusion in the two docs is the following:

    from Understanding-
    "When prompted, enter your iTunes or App Store account name and password:
    Note: Be sure to use the same iTunes / App Store account name when enabling Home Sharing on all computers you intend to share with."

    from Troubleshooting-
    "Having Home Sharing enabled, the same iTunes or App Store account, and the password correctly entered."

    If you interpret the instructions literally, they say, set up Home Sharing on one iTunes, and whichever account id you used, set up Home Sharing on the other iTunes, using the same account id that you used for the first. Which is what I did.
    If Katrina is right, what is missing in the instructions is the qualification that you can only share apps or media, in the other copies of iTunes, that have the same Apple Id tag as the Id the Home Share was created with. Adding this info to the instructions would make this less ambiguous.
  • 4. Re: Need help to get iTunes Home Sharing to work
    muse2u Level 1 Level 1 (0 points)
    Katrina:
    I think you are right. From Apple's perspective, restricting Home Sharing to a single Apple account is more likely to limit the function to a family with several iPods with one of them probably responsible for the payment of the purchases. What it doesn't address is the fact that, managing several ipods, using several iTunes with the same account, has some risks when iPod syncing takes place. (That's a Touch noob talking.)I feel more secure that my son's Touch is being managed and synced with his account and mine managed with my account.
    Apple could have used a more flexible implementation of Home Sharing, by allowing associated Apple accounts to be identified and embedded in the Apple account profile. That is, each account user signs on to his own Apple profile and identifies the account Ids of the iTunes that media is to be shared with. Apple could restrict this to accounts using the same payment method (e.g. same credit card), which would ensure this is a family setup. Apple is already restricting network access to iTunes on the same LAN,which again ensures that this is a family setup.

    So it looks like I'm going to have to pay for a second copy of OrbLive, and my son and I will not be able to share any apps or media, in spite of the fact that I paid for both Touches and all the purchased apps and media.

    Thanks to you and Thomas, for helping me clear this up. I can now redirect my energies from trying to get Home Sharing to work to something like saving the world from global warming; although my home situated in Canada is currently experiencing a balmy -17 deg C (the other day it was -27), and global warming should be farthest concern from my mind.

    Message was edited by: muse2u
  • 5. Re: Need help to get iTunes Home Sharing to work
    Katrina S. Level 7 Level 7 (24,085 points)
    Just bypass itunes. Copy the files over using windows file sharing.
    Add them to each itunes library as needed.
    Authorize itunes on both for acct#1 and acct #2.
    You're right-itunes Home sharing is very limited.