2 Replies Latest reply: Feb 3, 2010 12:30 AM by JeffreyMan
area61 Level 1 Level 1 (0 points)
Help requested.

4 days ago I received my new iMac 2.8GHz 27" i7 and started to migrate from my old MacBook Pro. I used the migration function over firewire and at the end of the process I received the following message:

'System extension cannot be used
The system extension "/System/Library/Extensions/CDSAudioCaptureSupport.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update'

I clicked OK and then went looking for further information on google and these support forums. There is very little mentioned about CDSAudioCaptureSupport that I could find. Maybe it has something to do with Toast Titanium 10?

So I didn't find an answer to this issue or a way to reinstall the CDSAudioCaptureSupport extension. I tried opening a few applications and everything seemed to be working until I came to open iTunes.

When I try to start iTunes (as installed when the iMac was shipped to me, I get the following message:

'This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes.'

I reinstalled iTunes for the system disk provided by Apple but I still get the same error. I have also reformatted my hard drive and done a vanilla reinstall of the OSX10.6.2 - again from the disk provided by Apple. I have also limited the migration assistant and now not moved any user accounts over - I just migrated the applications and machine settings.

Still I got the same 2 messages listed above.

Each reinstall is taking hours to execute and now after 4 days I am getting frustrated by such a poor experience!

The only other information I can give is that I want to keep my all of my personal information such as mail, iTunes music, address book, etc. and reinstalling all of my applications would be a complicated and time consuming task. One that I want to avoid if possible.

Does anyone know what to do from here?

Thanks,

Steve

iMac 2.8GHz i7 8GB RAM, Mac OS X (10.6.2), Aperture 2.1, iTunes
  • Chris CA Level 9 Level 9 (77,020 points)
    It's part of CD Spin Doctor which comes with Toast.
    Update Toast here-> http://www.roxio.com/enu/support/toast/software_updatesv10.html
    I have also limited the migration assistant and now not moved any user accounts over - I just migrated the applications and machine settings.

    Moving the user accounts moves only your user data.
    Migrating the apps can be a problem if they are not Snow Leopard compatible, as is the case here with your version of Toast.
    The only other information I can give is that I want to keep my all of my personal information such as mail, iTunes music, address book, etc.

    Those are in your user accounts, what you did not migrate.
    and reinstalling all of my applications would be a complicated and time consuming task. One that I want to avoid if possible.

    Generally not a problem but you should check for updates.
  • JeffreyMan Level 1 Level 1 (0 points)
    I just did the 'software update,' which included iTunes, and everything was fine.