2 Replies Latest reply: Jan 4, 2010 8:16 AM by Danielle Lum1
Danielle Lum1 Level 1 (25 points)
My airport connection has been working perfectly until today.

I used the wireless internet connection earlier today but when I went to use it this evening, I got a network error. I went to check the airport and found a solid amber light instead of the pretty green light I am used to.

I recycled the power on the DSL connection and on the airport. I first turned off/on the DSL. Waited, then turned on the airport.

I did a soft reset on the airport.

I am still getting a solid amber light.

The direct DSL connection to the computer works, so I know the DSL is working properly (itʻs how I am connecting to the Internet right now.)

What would you recommend I try?

MacBook Pro 2.4GHz 4GB 667 MHz SDRAM, Mac OS X (10.6.2), Airport Extreme
  • Bob Timmons Level 10 (98,109 points)
    Welcome to the discussion area!

    A solid amber light is an indication of a possible internal failure within the AirPort Extreme (AEBS). Try a Factory Default Reset to see if that will get things going again.

    Pull the power plug on the back of the AEBS and leave the device off for 15-20 minutes
    Hold in the reset button +and keep holding it in+ as you plug the power back in to the AEBS
    Release the reset button after 8-10 seconds

    You will need to reconfigure the AEBS if the Default Reset is successful.

    If no luck, try the Factory Default Reset again. If the device will not reset after several tries, I'm afraid that the AEBS has experienced an internal failure and will need to be replaced.
  • Danielle Lum1 Level 1 (25 points)
    Interestingly enough the Airport was working this morning when I woke up. I left it as is, plugged in, amber light on and was greeted by a green light when I went to check it.

    The airport has been wonky in the last few months so I suspect it is almost time for a new one (itʻs been 3 years I think). Thanks for the info on the Factory Default Reset. Should I get another amber light I will definitely try that before heading out to purchase a new Airport.