Previous 1 2 Next 15 Replies Latest reply: Mar 12, 2010 11:31 AM by ashishbh66
dan1255 Level 1 Level 1
Full error message; "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes".

I have just bought my wife a brand new iPhone 32Gb 3S for Christmas & now it's the most expensive paperweight I own. My wife has also just bought me a brand new 16Gb Nano, which also now comes up with error messages when connected, saying that it faild to load and I need to disconnect it & reconnect it. Naturally, this does not work either.

I'm running Windows 7 & the current 64 bit version of iTunes, but no matter what I do, the above error message comes up.

I have uninstalled and reinstalled iTunes, very carefully following the exact process & order as detailed by apple, with no luck.
Everywhere I look, there seems to be references to a piece of software that should exist on my computer; "Apple Mobile Device Application Support", yet this is not to be found anywhere.

I have spent over 2 hours on the phone with the Apple techies, with no results whatsoever.

Can ANYONE assist me as I'm going completely bonkers & am about to storm into the Apple store and demand my money back?

Dell, Windows 7
Previous 1 2 Next