3 Replies Latest reply: Jan 5, 2010 11:49 PM by hexonxonx
pete31g Level 1 Level 1
Can anyone help?

My iPhone displayed an error "unable to make or receive calls, restore from backup" and only displays the USB cable image or the option to make an emergency call. I've connected to iTunes but it won't connect to the device because it has a passcode on, which I can't input only having the USB/emergency call option. I've restarted the iPhone and also put it into recovery mode which then allows iTunes to see it, but when I try to restore I get an error 23 in iTunes on my imac. I've followed the help i.e. stopping the firewall, trying it on a new account etc, I've also installed iTunes onto a Vista PC (which has not had iTunes installed on it previously etc) and the same error 23 message appears.

Any ideas, any help would be appreciated.

It's an iphone 3gs, 32gb synced with an imac running OSX 10.6.2 and latest version of iTunes

Imac, Mac OS X (10.6.2)