2 Replies Latest reply: Jan 6, 2010 7:25 AM by ataylor87
Clouseau Level 1 Level 1
Hello!
I've just received a new iPhone 3G. I plugged it in to my computer yesterday to sync and charge, and it worked just fine. Today, I tried to do the same thing, but it doesn't even show up on my desktop, needless to say in iTunes. Nor does the iPhone recognize that it's been plugged in in any way. The USB cable works fine (I have tried it with my iPod, and it worked), as do both USB ports. Help! Please! Thank you!

MacBook, Mac OS X (10.4.11)
Solved by neuroanatomist on Jan 6, 2010 5:59 AM Solved
Clouseau wrote:
Today, I tried to do the same thing, but it doesn't even show up on my desktop


It is not supposed to show up on the desktop - that's normal (unlike most iPods, the iPhone does not support disk mode, so you should only see it in iTunes).

Nor does the iPhone recognize that it's been plugged in in any way.


So, if you launch iTunes the phone doesn't show up in the devices list on the left? First, make sure your settings are correct in iTunes (Preferences > Devices tab, make sure the box to prevent automatic syncing is not checked).

Else, try downloading and installing the latest version of iTunes for the Mac OS (don't delete anything, just download and install).

http://apple.com/itunes/download

If that doesn't work, remove and reinstall AMDS.

http://support.apple.com/kb/HT1747

You can also check System Preferences > Accounts > Login Items tab and make sure there's an iTunesHelper app listed there - that's what recognizes the phone.
  • neuroanatomist Level 7 Level 7
    Clouseau wrote:
    Today, I tried to do the same thing, but it doesn't even show up on my desktop


    It is not supposed to show up on the desktop - that's normal (unlike most iPods, the iPhone does not support disk mode, so you should only see it in iTunes).

    Nor does the iPhone recognize that it's been plugged in in any way.


    So, if you launch iTunes the phone doesn't show up in the devices list on the left? First, make sure your settings are correct in iTunes (Preferences > Devices tab, make sure the box to prevent automatic syncing is not checked).

    Else, try downloading and installing the latest version of iTunes for the Mac OS (don't delete anything, just download and install).

    http://apple.com/itunes/download

    If that doesn't work, remove and reinstall AMDS.

    http://support.apple.com/kb/HT1747

    You can also check System Preferences > Accounts > Login Items tab and make sure there's an iTunesHelper app listed there - that's what recognizes the phone.
  • ataylor87 Level 2 Level 2
    try a simple restart. Some times it helps. Other than that I would follow the following article.

    http://support.apple.com/kb/HT1747