5 Replies Latest reply: Apr 20, 2010 3:15 PM by R C-R
bigdog101 Level 1 Level 1 (0 points)
After upgrading my Macbook Pro from Leopard to Snow Leopard, I rec'd the following error on boot up.

"The SealedMedia Unsealer cannot run on this version of Mac OS X. The system software you are running is too new and is not supported by this version of the Unsealer. P;ease get an updated Unsealer from you content provider, or check http://downloads.sealedmedia.com/ "

I tried finding the updated version of the Unsealer for OS X 10.6.2, but could not find any. I checked on google and spoke with 2 different Apple support people w/o any results. Has anyone run into this issue upgrading form 10.5.8 to 10.6.2?

I found a similar issue from someone else on the discussion board when he upgraded to Leopard 2 yrs ago. http://discussions.apple.com/message.jspa?messageID=5787724

Macbook Pro, Mac OS X (10.6.2)
  • Niel Level 10 Level 10 (274,205 points)
    Click here and install the software. If it doesn't work, no updates are available.

    (49724)
  • DreamingTree Level 1 Level 1 (0 points)
    That's a bad link. The sealed media installer you need to download is here:

    http://www.cengagebrain.com/downloads/OracleIRMUnsealerMac_3.1.56.0.dmg

    I know it seems counter-intuitive to download it since you want to remove it, but you have to download in order to get the option to uninstall. I had used AppZapper awhile back and had the same problem ... it didn't remove some of the hidden Unsealer files and I kept getting that message ... took forever to find a good link for the Unsealer download. Once you install it, go to the Unsealer application folder ... inside will be a file called Oracle IRM uninstaller or something like that ... run it and all of the SealedMedia file will be removed for good and you'll be good to go.

    Just re-installing the updated version of SealedMedia fixes the error message problem, so if you want to keep the updated version, just don't uninstall it. I've had problems with my fan speed running super high on my macbooks though by keeping it ... not sure if it's the same with the update but I don't want to take that chance

    I hope this helps, I know it drove me crazy for a bit before I found the solution and it doesn't seem like many people have this problem!
  • GeoffatMM Level 1 Level 1 (0 points)
    Thanks for this solution. Have been struggling with it as well.
  • BettinaB Level 1 Level 1 (0 points)
    Thanks, folks, for this. I was having terrible problems with slowdowns on a 5 day old Macbook Pro. After running the install and then uninstalling, things are better. I didn't even realize the two were related - I was just tracking down the error message I was getting on startup about unsealed media being unable to start on this os.
  • R C-R Level 6 Level 6 (15,790 points)
    DreamingTree wrote:
    I know it drove me crazy for a bit before I found the solution …


    What, you didn't find it intuitively obvious that you had to download an installer to uninstall the software it installs? {Just kidding!}

    Seriously, what is crazy is that some vendors make users go through this to get rid of or even properly update their products. Crazier still, it isn't just the makers of obscure products with small development budgets that do this. In particular, if you own any Adobe products, you may already know what I'm talking about.

    Craziest of all: we put up with this!