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iPod touch not recognized by computer

6380 Views 18 Replies Latest reply: Mar 17, 2010 2:06 AM by computerecovery RSS
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 21, 2010 6:59 PM (in response to xbadexe)
    *replying to xbadexe*

    my ipod touch comes up as an unknown device and it has no drivers,it canot be recognized in itunes


    In the course of your troubleshooting to date have you worked through the following document?

    [iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date|http://support.apple.com/kb/TS1538]
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • TheAusus Calculating status...
    Currently Being Moderated
    Jan 23, 2010 6:25 AM (in response to Flurin)
    When i connect mine, it says that it's installing driver software for iPod but then suddenly it changes to "Digital Still Camera." Then it fails completely. It isn't recognized by my computer at all after that and it won't show up in itunes. i've already tried reseting the ipod but that didn't change anything
    Windows Vista
  • computerecovery Calculating status...
    Currently Being Moderated
    Mar 17, 2010 2:06 AM (in response to Flurin)
    I applied a workaround about a year ago and actually came here to see if anyone has found a better solution to get past it.
    I would REALLY like to re-enable USB2.0, and get on with life now that the problem has been known for some time.

    Not certain why the conflict...other than lack of motivation to make iPods more Microsoft Friendly.
    I tested cables and actual power output which were all fine, and returned my 1st iPod touch thinking it was messed up, but the next behaved exactly the same.

    It may be specific to only certain usb controllers or chipsets. Don't know for sure. But. it worked successfully on both Intel and AMD machines.
    At least for me.

    Problem was solved simply by disabling USB2.0 Support in Windows XP.

    R-click MY Computer,
    L-click Properties,
    Hardware Tab,
    and Device Manager.

    Then disable the USB2.0 Host Controllers.
    Re-install the Apple Mobile Device USB Manager, if necessary and reboot.

    Though "Apple IPod" can indeed be be found in Device Manager under "Imaging Devices", that's not much help. And by design, it's NOT accessable from "My Computer". But, after disabling USB2.0 it IS Recognized and now WORKS with iTunes.

    I hope this helps.
    computerecovery
    Gateway 500SE, Windows XP Pro, USB2.0 Disabled = iPod Touch Syncs OK
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