Getting "Image not supported" message

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Tlarosa1970 Author

Level 1

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Getting "Image not supported" message

Had a Macbook with a 60 gig HD- got full so I moved the library to an external HD. Got a new Macbook for christmas, moved the library to the new Mac but there's something VERY wrong. When I try to access many of the photos it won't let me, saying it can't locate the originals, even though we did import the originals. Also, I'm trying to use a new digital scrapbooking program that I was unable to use very well with the old Mac b/c of the too full HD. when I try to access the photos to put them into the digital scrapbook, it says "image not supported" ***?? what did I do wrong putting these photos in and what do I do to fix it??? Thanks!

MacBook, Mac OS X (10.6.2)

Posted on Jan 10, 2010 4:38 PM

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Answer 1

Yer_Man

Level 10

166,098 points

Jan 11, 2010 12:03 AM in response to Tlarosa1970

Welcome to the Apple Discussions.

Are you running a Managed or a Referenced Library?

If you're running a Managed library, then it's the default setting, and iPhoto copies files into the iPhoto Library when Importing

If you're running a Referenced Library, then you made a change at iPhoto -> Preferences -> Advanced and iPhoto is NOT copying the files into the iPhoto Library when importing.

Regards

TD

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Answer 2

Tlarosa1970 Author

Level 1

0 points

Jan 11, 2010 4:46 AM in response to Yer_Man

Thanks for the reply. Dumb question- how do I know whether I am running a managed or referenced library??
Some of the photos in the library are accessible, but some of them are giving me the error message that the original can't be located and that software I'm trying to run can't access any of my library- that just says Image not supported.

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Answer 3

Yer_Man

Level 10

166,098 points

Jan 11, 2010 5:29 AM in response to Tlarosa1970

Dumb question- how do I know whether I am running a managed or referenced library??

Um, that's in the post above.

Regards

TD

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Answer 4

Jan 11, 2010 8:08 AM in response to Yer_Man

Dear Terence
I migrated my photo's from an earlier macbookpro to this new one and seem to have a problem with getting the photos to zoom in in the first instance
I can't get it closer than showing 9 photos at a time.

secondly when I double click on some photo's I get a fuzzy exclamation mark on a fuzzy white circle.

Thirdly I have tried to follow your advices but I cannot determine whether I am running a managed or referenced Library. I have checked the advanced preferences and cannot see any reference to this.

I would be grateful for your help.

Regards

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Answer 5

Yer_Man

Level 10

166,098 points

Jan 11, 2010 8:19 AM in response to rehgallag

secondly when I double click on some photo's I get a fuzzy exclamation mark on a fuzzy white circle.

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.

If that fails:

Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.

Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

Regards

TD

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