2 Replies Latest reply: Jan 11, 2010 8:49 AM by waj1
jillbee Level 1 Level 1 (0 points)
Hi First post, sorry sorry if this is in the wrong place

I have a dell Laptop running Windows 7 X64 and Apple Mobile Device Service is not installing and cannot be found in services.

note the account has Admin privildges (the logging below is wrong) and UAC and Virus protection has been switched off.


I have used the apple processes to uninstall everything and then reinstall multiple times. I am defintly trying to install the latest 64 bit version.

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 1545
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number D67ADF69AA323879

Current user is not an administrator.
The current local date and time is 2010-01-11 16:46:14.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

** iPod/iPhone Connectivity Tests **

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.

Universal Serial Bus Controllers:

Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

** iPhone/iPod Touch Sync Tests **

No iPhone or iPod found.

thanks

Dell Insprion, Windows 7, 64 bit