Previous 1 2 Next 15 Replies Latest reply: Feb 28, 2010 10:48 AM by scowls
KatherineAdina Level 1 Level 1 (0 points)
My entire contact list emptied. I still see numbers if under favorites and recents, just not names. The last time this happened I synced to a backup on a specific date. Now I can't find a choice in dates to sync. All other info is in my phone. Help! How can I get my contact list back?

iPhone 3G, iPhone OS 3.1.2
  • kbouv Level 1 Level 1 (0 points)
    it also happened to me yesterday (Jan 11)...half of my contacts lost their names or disappeared. My "Favorites" phone numbers are still there, but their names and contact information have disappeared! I didn't synch to anything.
  • Michael Prevost Level 1 Level 1 (20 points)
    This also happened to me around the same time.

    Just to be clear... the names for each contact in the Favorites list under the phone app have disappeared. Each favorite is displayed only as a phone number instead of that contact's name. My actual contact list on the phone is intact and unaffected.

    Adding a new favorite to the list will result in that new contact having a name... for a while.. but it too eventually loses it name and displays only as a number.

    ***???

    Message was edited to provide more detail about the problem.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Not sure what you mean by you synced to a backup on a specific date. Does this mean you restored your iPhone with iTunes from your iPhone's backup?

    There is no choice in dates to sync.

    iTunes creates and maintains a single backup for your iPhone, which is updated as the first step during the iTunes sync process. A new backup for your iPhone is created after restoring your iPhone with iTunes from your iPhone's backup beginning on the date your iPhone was restored with iTunes.

    Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported application on your computer. Which supported application on your computer are you syncing contacts with? Is your contact info correct with the supported application on your computer?
  • MyiPhoneHatesMe Level 1 Level 1 (0 points)
    This happened to me yesterday. Just walking outside it turned itself off and when it came back on my contacts list was empty. It wasn't the result of a sync because I have not done so in about a week. Just like everyone else though, the numbers appear on my favorites and recent call list, but not in contacts. I tried to sync my phone a minute ago hoping they would pop up but to no avail.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Under the Info tab for your iPhone sync preferences with iTunes below the Advanced section at the bottom, select Contacts for replace info on this iPhone. Select Apply which will be followed by a sync. This will replace the contacts on your iPhone with the supported application on your computer you are syncing contacts with.
  • MyiPhoneHatesMe Level 1 Level 1 (0 points)
    That's where it gets confusing for me. I'm not syncing my contacts from any kind of program. I never have. They were just on my phone.I think I'm pretty much sailing up a creek without a paddle.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Copied from my previous post.

    Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported application on your computer.


    I think I'm pretty much sailing up a creek without a paddle.


    Yes you are, which is why you should sync contacts with a supported application on your computer as is designed and intended. How do you get by without having all your contact info available on your computer, or having email addresses only for contacts on your computer, phone numbers only for contacts with your cell phone, and mailing addresses only for contacts who knows where. And what would happen if your iPhone were lost or stolen and you didn't have the resources to purchase another iPhone at the time?

    Sorry, but I think you can kiss your contact info goodbye, but lesson learned.
  • MyiPhoneHatesMe Level 1 Level 1 (0 points)
    Yes lesson definitely learned.
    My contacts used to be on my computer, which was stolen.
  • kbouv Level 1 Level 1 (0 points)
    I actually had all my contacts on my mobileme account and pushed those on to my iphone...and the contact on my mobileme now have only names with little to no information & my favorites are completely gone as contacts. I thought I was safe having these backed up onto my mac address book, which has most of the contacts, but not the most recent ones I've added in the past couple weeks prior to this craziness.

    from reading other forums, this has been a reoccurring issue for many. i'm chatting with mobileme support now. I'll post what happens.
  • Michael Prevost Level 1 Level 1 (20 points)
    Kbouv, did MobileMe support have anything helpful to say about this problem?
  • jencox7777 Level 1 Level 1 (0 points)
    This just happened to me too. I went to "settings" on my iphone, select "mail, contacts, calendars, then towards the bottom select "import SIM contacts". This fixed it for me. Hope it helps!
  • gewman Level 1 Level 1 (25 points)
    i can offer a different take on this problem. i've had my iphone for 6 months. the sim card i use was taken from my previous phone, and all the contacts on that sim were ingested into my iphone. over the past 6 months my contact list has grown. when i did a sync through itunes recently, all my new contacts were deleted. i couldn't find them anywhere.
  • Kadelic Level 1 Level 1 (70 points)
    "I went to "settings" on my iphone, select "mail, contacts, calendars, then towards the bottom select "import SIM contacts". This fixed it for me."

    iPhone does not store any information on the sim card. If that fixed it for you it's only because the contact information stored on your sim by your previous phone "fixed" the contacts on your iPhone.
  • gewman Level 1 Level 1 (25 points)
    "iphone does not store any information on the sim card."

    interesting. thanks kadelic, i didn't know that.
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