iTunes won't open properly

im experiencing the same problem on windows XP.

AppVer: 9.0.1.8 ModName: ntdll.dll
ModVer: 5.1.2600.5755 Offset: 0001b21a

does anyone have any ideas on what could be done to possibly fix this?

AppVer: 9.0.1.8 ModName: ntdll.dll

trilo, is your QuickTime also failing to launch for you? If so, does your QuickTime currently fail to launch, with the "More information" link showing a BEX error?

I have that problem too, and yes it is the same when i only open quicktime...I have also uninstalled and reinstalled several times, and cleaned the registry with revo uninstaller pro without solving this problem.

itunes:

AppName: itunes.exe AppVer: 9.0.2.25 ModName: unknown
ModVer: 0.0.0.0 Offset: b7897374

and for quicktime:

EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.65.17.80
P3 : 4afa5828 P4 : QuickTimePlayer.dll P5 : 7.65.17.80 P6 : 4afa5820
P7 : 0000130d P8 : c0000409 P9 : 00000000

I have no idea how to solve this so any help would be appreciated:)

Sincerely

Leporello

yup same problem with quicktime

EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.65.17.80
P3 : 4afa5828 P4 : QuickTimePlayer.dll P5 : 7.65.17.80 P6 : 4afa5820
P7 : 0000130d P8 : c0000409 P9 : 00000000

Replying to both leporello and TriloGex.

ntdll.dll for the iTunes crash and a BEX for QuickTime ... okay, the worry here is malware. Often with those symptoms folks also can't get *Adobe Reader* to launch either. That depends on whether or not they have the latest version of Adobe Reader ... the Adobe security updates for 12 January appear to have closed the security vulnerabilities in question:

http://www.macworld.com/article/145670/2010/01/adobepatches.html?lsrc=rssnews

Download fresh definitions and run vigorous virus and spyware scans. If your security software provider offers them, supplement those scans with an "Online" virus check. (They can sometimes pick up an infection even when the security software on the PC has been compromised.)

Supplement those scans by downloading and installing the free version of Malwarebytes. Update the Malwarebytes definitions prior to running a scan with Malwarebytes:

http://www.malwarebytes.org/

Do the scans pick up any infections? If so, what do the scans call the infections? (Precise spelling please.)

I downloaded and performed a Quick Scan on malwarebytes and found 38 infected objects. Upon deleting the infections iTunes and Quicktime opened and ran properly.

Trojan.Downloader
Trojan.Agent
Trojan.Dropper
Backdoor.Bot

These made up most of the infected objects, the rest was Adware.

Thank you so very much for your help!

🙂 Excellent news, Trilo!

Thanks very much for your scan info too:

Trojan.Downloader
Trojan.Agent
Trojan.Dropper
Backdoor.Bot

These made up most of the infected objects, the rest was Adware.

Crikey. I've seen BackDoor.Bot in similar contents (associated with "some of the required files are missing" messages when launching iTunes). But the adware isn't to be sneezed at either. (A few years ago, one of the most common causes of an error-message-free QuickTime and/or iTunes launch failure was Qoologic adware.)

If you've got an Adobe Reader version 8 or 9 on your system, be sure to make sure that is up to date, in order to close off the possibility of further infections by that vector. I think it probably might be worthwhile running regular Malwarebytes scans for a while, too just in case QuickTime is a vector. (That BEX has me a bit worried ... a buffer overrun is a common means by which malware can attack a program.)

Hello, and thanks for your help! I have run a full scan with my avg free and full scan with Malwarebytes and nothing is found....I have yet to try an online scan since they seem to take forever to complete, but i will report back as soon as I have done it.

And no, the online scan cant find any malware either, i have scanned several times during the last week so hopefully I can rule out that option.

Hi leporello!

I've made some progress on your combination of "unknown" module for iTunes and BEX for QuickTime since we last spoke.

Can you check something for me?

Open your control panels, and try to launch the QuickTime control panel.

Do you get the following error message?

An exception occured while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl",QuckTime"

Hi b noir,

I've experienced the same issue as "leporello". So, I've tried to lunch QuickTime via control panel and I've got error message as you mentioned. What to do next? thanx

Ok, issue is solved by reinstalling QuickTime, thanks to 'b noir' (I've used Windows Installer Cleanup utility from Microsoft for uninstall).

Excellent news, stanom. Sometimes with that Control panel message it will indicate that another program has dropped old QuickTime componentry in the windows\system32\ directory. If so, the details of the message will indicate that the QuickTime.cpl is in system32 rather than in the QuickTime program files. (If the message indicates that the QuickTime.cpl is in the correct place, it's typically just a really badly broken QuickTime causing the issue.)

Hello:)

Sadly, the message i get when trying to open quick time is this (translated into english:

"Quick time has encountered a problem and has to be closed"

When i click on details i get this:

EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.65.17.80
P3 : 4afa5828 P4 : QuickTimePlayer.dll P5 : 7.65.17.80 P6 : 4afa5820
P7 : 0000130d P8 : c0000409 P9 : 00000000




Btw: Thanks for not giving up m8!

Leporello