12 Replies Latest reply: Jan 19, 2010 2:06 PM by red_panorama
red_panorama Level 1 Level 1 (0 points)
My Safari crashes with the following crash report. Any help would be strongly appreciated:

Process: Safari [239]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: Safari
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: sh [236]

Date/Time: 2010-01-13 00:27:00.443 +0300
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6

Interval Since Last Report: 85727 sec
Crashes Since Last Report: 32
Per-App Crashes Since Last Report: 17
Anonymous UUID: A50DF12D-51F8-41CB-A960-7D47A224781C

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
could not load inserted library: /tmp/narwhal.dylib

Model: MacBookAir2,1, BootROM MBA21.0075.B03, 2 processors, Intel Core 2 Duo, 2.13 GHz, 2 GB, SMC 1.34f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.26)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SM128, 113 GB
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8505, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0224, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000

MacBookAir, Mac OS X (10.6)
  • ~Bee Level 7 Level 7 (31,075 points)
    red --

    We need all the stuff in the middle of your crash report.
    There's information on the crashed thread 0, and the binary images report.
    Can you find it and copy it here?
  • red_panorama Level 1 Level 1 (0 points)
    I have just relaunched and achieved the same result - this is a copy-paste of the entire crash report. Is there somewhere else on the system where i can get the balance of the crash report? (BTW - in the next message I will post what Firefox gives me when I try to do the same as the crash report there seems more comprehensive).



    Process: Safari [1039]
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: Safari
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: sh [1036]

    Date/Time: 2010-01-16 12:02:04.365 +0300
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 152935 sec
    Crashes Since Last Report: 41
    Per-App Crashes Since Last Report: 25
    Anonymous UUID: A50DF12D-51F8-41CB-A960-7D47A224781C

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    could not load inserted library: /tmp/narwhal.dylib

    Model: MacBookAir2,1, BootROM MBA21.0075.B03, 2 processors, Intel Core 2 Duo, 2.13 GHz, 2 GB, SMC 1.34f8
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.26)
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en0
    Serial ATA Device: APPLE SSD SM128, 113 GB
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8505, 0x24400000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0224, 0x04600000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
  • red_panorama Level 1 Level 1 (0 points)
    Now from Firefox - basically the same result.


    Process: firefox-bin [1196]
    Path: /Applications/Firefox.app/Contents/MacOS/firefox-bin
    Identifier: firefox-bin
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: sh [1192]

    Date/Time: 2010-01-16 12:16:40.645 +0300
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 153810 sec
    Crashes Since Last Report: 44
    Per-App Crashes Since Last Report: 4
    Anonymous UUID: A50DF12D-51F8-41CB-A960-7D47A224781C

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Library not loaded: /usr/lib/libsqlite3.dylib
    Referenced from: /System/Library/Frameworks/Security.framework/Versions/A/Security
    Reason: Incompatible library version: Security requires version 9.0.0 or later, but libsqlite3.dylib provides version 1.0.0

    Model: MacBookAir2,1, BootROM MBA21.0075.B03, 2 processors, Intel Core 2 Duo, 2.13 GHz, 2 GB, SMC 1.34f8
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.26)
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en0
    Serial ATA Device: APPLE SSD SM128, 113 GB
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8505, 0x24400000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0224, 0x04600000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    *"Code Type: X86-64 (Native)"*

    If you are running Safari in 64 bit mode, try running in 32-bit mode instead. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.

    If you are using AppleScript or Automator for repetitive tasks, that could be the culprit.

    From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...

    From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.

    Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.

    http://support.apple.com/kb/TS1594








    Carolyn
  • ~Bee Level 7 Level 7 (31,075 points)
    Also, this seems problematic:

    +Dyld Error Message:+
    +Library not loaded: /usr/lib/libsqlite3.dylib+
    +Referenced from: /System/Library/Frameworks/Security.framework/Versions/A/Security+
    +Reason: Incompatible library version:
    +Security requires version 9.0.0 or later, but libsqlite3.dylib provides version 1.0.0+
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    That could be the result of using Automator or an AppleScript.
  • red_panorama Level 1 Level 1 (0 points)
    completed all of the steps above.
    no automator or applescript apps running.

    Also ran Onyx to run the various maintenance and cleaning ops.

    Still keep getting the same Safari and Firefox crashes as posted above. I suspect it is related to Java as Safari crashes when it hits a certain Java page...does anyone know what narwhal.dylib is?
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    HI,

    Your best bet at this point since it effects both browsers is to back up all your important data and perform an Erase and Install. You can choose to Archive network settings using your SL disc.

    You didn't mention... did you check to see if you are running Safari in 64 bit mode? I gave you in the instructions above to change to 32bit mode. Your crash report indicates 64.









  • red_panorama Level 1 Level 1 (0 points)
    Erased my hard drive and reinstalled SL. Before installing anything else I ran Safari in 32 and 64 bit modes and got the sae crash. Here is what triggers:

    go to my company web site which triggers a download of Cisco Anyconnect VPN client - worked
    try to run the Citrix web portal - ask for certificate and then crashes

    NOTE - works perfectly on another Mac 10.5.8 and on Windows.

    Any ideas?
  • ~Bee Level 7 Level 7 (31,075 points)
    Red --

    So, the safari crashes on all site, some sites, or just your one work site?
    Is there one situation where Mail crashes, or does it happen all the time?
    Is your Address book set up? Is your "Me" card filled out?
  • red_panorama Level 1 Level 1 (0 points)
    Crashes only on work site...here is the procedure:

    1) launch safari and go to company web site
    2) log into VPN through Cisco AnyConnect
    3) try to log into Citrix (launches Cisco Smart Tunnel)
    4) receives certificate
    5) CRASH!