Previous 1 2 Next 19 Replies Latest reply: Jan 17, 2010 1:12 AM by polydorus
domifier Level 1 (0 points)
_Help kind viewers!_

I can't seem to install itunes on my laptop.

While trying to install:
1) It pause half-way and prompt out a window saying "*There is a problem with this Window Installer Package. A problem required for this install to complete could not be run. Contact your support personnel or package vendor*".
2)Click on 'OK' and starts rolling back.
3)Install QuickTime only instead.

Why is this so? Can someone help me with this?
Thanks.

Acer Aspire 4935G
  • polydorus Level 6 (11,955 points)
    This message often relates to a problem with Apple software update.

    Go to Add remove programs and find Apple Software update. Try repairing it.
    Select Change>>repair.

    If that works, try installing iTunes.

    Otherwise try uninstalling any instance you find of Apple Software update. That probably will not work if repair didn't.

    Next try an installer cleanup.
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.

    http://support.microsoft.com/kb/290301/

    To run the program – All Programs>>Windows Install Cleanup

    Remove any instance you find of Apple software update with the cleanup utility.

    Download a fresh copy of the iTunes installer and save it on your desktop.

    http://www.apple.com/itunes/download/

    Restart your computer and try installing iTunes.
  • domifier Level 1 (0 points)
    polydorus wrote:
    Go to Add remove programs and find Apple Software update. Try repairing it.
    Select Change>>repair.



    You mean Apple Application Support under Programmes and features?
  • domifier Level 1 (0 points)
    anyway, tried all the methods you've stated down.
    Still doesn't work. And i can't run my Windows Installer Cleanup.
    Full of problems!
  • polydorus Level 6 (11,955 points)
    +You mean Apple Application Support under Programmes and features?+

    No, you should also have an entry for Apple software update. If it is missing completely that may be your problem. Could you clarify if it is missing and also give details of the problem with the cleanup utility.

    We have had a lot of problems with permissions getting screwed up lately.

    You have not given your operating system, I assume it is Vista but if it is XP home you will have to do something different.

    Go to your Program files file and look to see if you have a folder for Apple Software update. If you do, right click on it and select Properties then the security tab. What accounts have entries and what permissions do they have?

    I just dealt with what may be a similar case so might like to look at the thread to see if it looks familiar. Unfortunately the thread dos not contain a clear cut solution for you to try.
    http://discussions.apple.com/thread.jspa?threadID=2294181
  • b noir Level 9 (72,060 points)
    And i can't run my Windows Installer Cleanup.


    Sorry about butting in p.

    What error message do you get when you try to run CleanUp, Mr Pacifier? (Precise text, please.)
  • domifier Level 1 (0 points)
    Yes p. I don't have Apple software update in my laptop.
    I will try to look up that thread.
    Sorry for troubling you, but i will still get back to you if it stills doesn't work
  • domifier Level 1 (0 points)
    b noir:
    I've installed the Windows Installer CleanUp Setup (msiccu2.exe).
    I've also run it through admin.
    While installing, there is this error 1310.

    And btw p, i'm a vista user.
  • b noir Level 9 (72,060 points)
    While installing, there is this error 1310.


    (Sigh) Okay, I've seen that happen before (in one of the threads in which your other error message appears when one of the weird permissions problems was afoot) so I concur with polydorus's diagnosis of a possible weird permissions issue.

    In that case (where I've seen it happen before) it was associated with the person's normal Vista user account lacking permissions on the C:\Program Files\ directory.

    Does your user account have full control of the Program Files folder?
  • domifier Level 1 (0 points)
    b noir wrote:
    Does your user account have full control of the Program Files folder?


    Yes i do, i am the admin.
  • b noir Level 9 (72,060 points)
    Yes i do, i am the admin.


    Best to check the permissions on the folder ... even if you're the administrator, sometimes a user account can lose permission on a folder.

    Right-click the Program files folder and select "Properties". Click the Security tab. Select the name of your user account. Is the account listed as having Full control?
  • domifier Level 1 (0 points)
    yes it does b noir. So what should i do now? I've unistalled every apple-related programs already. And updated my window vista as well.
    Re-downloaded the installation file, and still the same error.
  • domifier Level 1 (0 points)
    Ok i have a different problem now. While installing itunes (again), a window came out that says "The installer has insufficient privileges to access this directory: C:\Program Files|Apple Software Update. The installation cannot continue. Log on as administrator or contact your system administrator."
    How do i solve it now?
    Can someone give me a simple step by step guide to successfully install itunes?
    Because i've just bought my iphone a week back and up till now i still cannot download itunes to my computer.
    That ***** like ****!
  • polydorus Level 6 (11,955 points)
    Could you confirm which operating system you have.
    These permission problems can be tricky and your problem is with Windows rather than iTunes. I am afraid there is no simple set by step solution that be given until a proper diagnosis has been made so you need to help by answering questions fully.

    I will be disappearing fairly soon, but hopefully bnoir will pick this up again as he is in a different time zone.

    It appears from the message that you now have an Apple Software Update directory, assuming you have Vista, what are the permissions set to?

    Also what are the settings for Program Files?
  • domifier Level 1 (0 points)
    Alright.

    I'm using Windows Vista (updated up-to-date).

    The first few tries of installing the itunes. It pause half-way and prompt out a window saying: "There is a problem with this Window Installer Package. A problem required for this install to complete could not be run. Contact your support personnel or package vendor". I click on 'OK' and starts rolling back and it only install QuickTime.


    The last few tries, i ran it through administrator and there was a different problem: "The installer has insufficient privileges to access this directory: C:\Program Files|Apple Software Update. The installation cannot continue. Log on as administrator or contact your system administrator." This time i can choose to click retry or cancel button. Retry won't work. Thus, i click on cancel. Rolled back and starts installing QuickTime. But this time, it prompt the same window.

    And i do not have the Apple Software Update directory because i cannot finish installing my itunes.

    My program files settings account is listed as having Full control.

    What is the problem? Or do you need more information?
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