Dear Apple, to whom should I complain...?
Like many others, My Macbook Air (rev. A) finally got its hinge broken. I sent it to a nearby service center (We don't have a Apple Store here in Singapore), requesting them to repair the loose clickpad as well. My Air was back 5 days later with LCD and keyboard top case changed.
The repaired machine however had two issues: the new LCD was misaligned with the bottom case, and a more serious one that the new keyboard top case mismatched with (being too large for) the machine's back case -- there came out an obvious gap at the machine's back around the edges. I sent the machine back and the service center helped to escalate the problem to Apple because their technician tried but failed to solve the these issues.
After two weeks, Apple declined the escalation request because Apple's engineers thought "the gap can't be caused by daily use therefore it should not be covered by Apple Care".
This is probably the best joke I've ever heard since the new year.
Obviously I totally agree with the Apple engineer's comments on the machine -- but the problem is, who should be responsible for the crappy Air now. The service center said they can't repair anything unless Apple approves the escalation. Apple argued that the problem is not caused by daily use so it is not covered.
Maybe I am the one to be complained for, emmmmm, for purchasing this crappy Macbook Air at the beginning?
The repaired machine however had two issues: the new LCD was misaligned with the bottom case, and a more serious one that the new keyboard top case mismatched with (being too large for) the machine's back case -- there came out an obvious gap at the machine's back around the edges. I sent the machine back and the service center helped to escalate the problem to Apple because their technician tried but failed to solve the these issues.
After two weeks, Apple declined the escalation request because Apple's engineers thought "the gap can't be caused by daily use therefore it should not be covered by Apple Care".
This is probably the best joke I've ever heard since the new year.
Obviously I totally agree with the Apple engineer's comments on the machine -- but the problem is, who should be responsible for the crappy Air now. The service center said they can't repair anything unless Apple approves the escalation. Apple argued that the problem is not caused by daily use so it is not covered.
Maybe I am the one to be complained for, emmmmm, for purchasing this crappy Macbook Air at the beginning?
Mac Pro 2009, Macbook Air rev A, Mac OS X (10.6.2)
