Previous 1 66 67 68 69 70 Next 1,291 Replies Latest reply: Dec 18, 2015 6:25 AM by simpsi Go to original post Branched to a new discussion.
  • Vectorkraft Level 1 (0 points)

    Perhaps the sales assistant... sorry 'Genius™' should have just noted down 'design fault'.

  • T_Bro54 Level 1 (15 points)

    I should also add that on the emailed repair work order sent to me it was noted the cost of replacement LCD and labor would have been $436 if I did not have Apple Care active.

  • Vectorkraft Level 1 (0 points)

    Did you ask them for a replacement machine?

  • T_Bro54 Level 1 (15 points)

    It will only be two days without it. I have my company HP laptop and and iPad that will cover me for two days.

  • scienide09 Level 1 (0 points)

    Like others here I have the same problem. It's become more noticeable. And of course I'm no longer covered by any Apple warranty. I wish they'd admit to the defect and let us get a proper fix.

  • T_Bro54 Level 1 (15 points)

    Update: I got a call today that the replacement LCD screen is now in stock. I took my iMac back and left it for the repair. I'll update back when I pick it up after repair is completed. I'll try to get more information on the problem when I pick it up.

  • BDAqua Level 10 (122,276 points)

    Seriously, for a Million dollars I could tell Apple how to fix this for about 0.0001 cents per iMac.

  • krcolson Level 1 (0 points)

    Hello scienide09, like you I am without Apple Care.  I called Apple Support Canada and they say there is no recalls or any recourse other than take it to the Genius Bar and have them look at it.  It doesn't appear that Apple is admitting any responsibility in this issue.  I have sickened by it all as I saved for years to own an Apple computer and was so proud when I finally got one!  I was telling everyone how great it was to own an Apple iMac and that it's the way to go.  Now this issue arises and Apple seems to be without support for an obvious design flaw.

  • Grace Munroe Level 1 (0 points)

    There is no quick fix, we are just going around in circles and getting no where.

  • T_Bro54 Level 1 (15 points)

    Update. I got my iMac back from the Apple Store yesterday. The LCD was repalced under Apple Care. The replacement process took less then two days. Screen is now smudge free. I have 10 months left on my Apple Care and will monitor the screen very carefully for it to happen again.


    I tried to get some info about the problem from the Apple Store employee. All I could get is it is an LCD seal problem and according to him, it's not a very common problem.

  • BDAqua Level 10 (122,276 points)


  • Sven Weidenmann Level 1 (25 points)

    Seams to have similar or same problem. I see it only with white backgroudn and to me it's more braun then gray. Interessting, it is only above the DVD Slot and to me, it looks like dirt on the backend glas. I have apple care and will go to repair it.

  • macuser8888 Level 1 (0 points)

    I got the new imac in December- that's four months ago. My screen is already getting covered with these grey dots that can't be removed. I'm using in a completely smoke free environment. This is very upsetting to say the least. Shame on Apple for selling at boutique prices and having such poor quality control. Needless to say I'll use my applecare to replace the screen once it becomes unbearable.

  • iSayuSay Level 1 (0 points)

    @macuser8888 Wow wow wow, wait, what do you mean the new iMac has this issue? Do you mean the new, thin 2012 iMac also has this? This is the first post here I read that the new redesigned iMac being prone to the grey smudged screen.


    Please confirm your product, thank you.

  • macuser8888 Level 1 (0 points)

    @iSayuSay That is exactly what I'm saying. New thin imac.

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