Skip navigation

Greyish Smudge marks behind the glass screen.

388207 Views 1,246 Replies Latest reply: Apr 14, 2014 11:32 AM by Applecore2014 RSS Branched to a new discussion.
  • skolasin Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2013 10:43 AM (in response to swapnonil)

    IMG_0353.jpgThis is my second iMac and 7th overall Mac product.  After 2 years my original iMac hard drive failed and cost $400 to repair.  I repaired it and was very please with the fix but ending up selling it on eBay and purchasing the late 2009 model.  The buyer of my old iMac complained to me of a dark spot noticed on the white screen upon startup.  I really did not know what to tell him because I only noticed it on startup and then did not see it after logging in.  I purchased Apple Care for my newer iMac which has apparently since expired and now I have these gray spots all over the top portion of my iMac screen.  What happened to quality control.  I was inclined to purchase the new iMac model but now very skeptical based on feedback on this forum.  2-3 year lifespan of such an expensive desktop seems very short.  I absolutely love Apple products until recently when my Macbook Pro Retina touchpad started moving erractically rendering it useless without an external mouse.  Glad to say Apple did replace the top portion of the Macbook including the battery and Trackpad.  I hate to return to an ugly and buggy Windows-based product *cringe*, but why pay what amounts to $712 per year (cost of machine plus AppleCare per year)?

  • Abhishek Shastri Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 2:32 PM (in response to swapnonil)

    I too have a problem with my new 27" iMac late 2012. Grey smudges appears on the bottom left and right corner of my LCD panel in 3-4 months. What to do please help and suggest.

  • macuser8888 Level 1 Level 1 (0 points)

    @Abhishek ShastriI just had my late 2012 new imac replaced for screen issues. They'll send you a new one and you gotta move everything to the new one and ship back the old one.

  • kroes Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2013 11:53 AM (in response to swapnonil)

    I have a mid 2011 27" imac and just noticed that when I have a light screen there are what look like snake stains on the left side of the screen. The right has the same althought they are more faint.

    I just noticed this today and have not seen it before so it must have just appeared.

    They look almost like water stains. You can really see them when you boot up the imac and the mac logo appears with that white screen (before it boots to your desktop)

     

    What is causing this?  Will they replace?

  • GIUBRA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 15, 2013 1:00 PM (in response to swapnonil)

    I own an Imac 27 I7 of 2011 still under warranty.
    6 months ago I replaced the display because he had yellow undertones.
    A few days ago I noticed that startup, and on white and gray backgrounds there are three vertical smear that can not be seen but only the front side.
    I contacted the assistance hoping to solve the problem.
    In addition, the sensor for adjusting the brightness sometimes it works and sometimes not.
    I'm really amazed that lately Apple has lost quality.
    Greetings.20130614_204242.jpg
    20130614_205327.jpg20130614_205338.jpg

  • DeepRoot Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2013 4:46 AM (in response to GIUBRA)

    Messed up! You should have Apple fix or replace part(s), especially if under warranty.

  • GIUBRA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2013 5:19 AM (in response to DeepRoot)

    In your opinion, what is it?
    Backlight?
    Thank you.
    I have already contacted the assistance.

  • DeepRoot Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2013 5:31 AM (in response to GIUBRA)

    I have no idea what this is. It is not the same issue that has been discussed here in this subject "Grey Smudge marks behind the glass screen". This is something else. I hope Apple makes it right for you.

  • Benny Kee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 25, 2013 1:14 AM (in response to swapnonil)

    i also had this problem, basically it looks like water sandwiched between 2 peices of glass.

     

    I had the screen replace less than a month ago, but i noticed new marks on the screen once again.

     

    Spoke to Apple, they are giving me all kinds of nonsense about the problem being environmental.

     

    I have Apple Care and told them to do an onsite repair. They wanted to bring the machine in to "evaluate" the problem. To which i told them to do an onsite repair.....period.

     

    I told them when the tech comes, to bring a replacement in case he determines that it needs to be replaced. But was told that they need to evaluate if the problem is environmental.

     

    ***!!!!! In less than a month, the problem shows up and it is environmental??? What about the poor quality control of these screens, coming out of the factory!!!

     

    Its also a waste of time for the tech to come out 2 times, one to evaluate the problem and then come back again to actually replace the screen.

     

    This is not the first time this has happened to me so I don't know why Apple isn't doing something to solve this problem. It is clearly a manufacturing issue.

     

    Where i am it is in the tropics, there is going to be humidity. Basically, they want all iMac users who encounter this problem to put the machine in a clean room that is temperature controlled, air scrubbed and we have to wear anti static suits.

     

    Common Apple you need to get your **** togethter.

     

    I am not very happy in the way I was talked down to by the Apple care specialist.

  • Seyumi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 26, 2013 3:08 PM (in response to swapnonil)

    So I just got the dreaded grey smoke/flame looking problem on my 27" Apple Cinema Display (non-thunderbolt version) that it seems like a lot of people have here:

     

    DSC_0001.JPG

    What irritates me the most is that this display was PERFECT. It literally took me months and hundreds of dollars trying around the Tennessee state looking for a display that didn't have dust behind the glass and/or dead pixels and after like the 6th one I finally found this one and bought it off someone a few years back.

     

    I recently moved to Hawaii and I'm thinking the monitor getting shipped from an airplane made this happen due to the pressure/humidity differences since I think it started to appear shortly after I got here.

     

    So from me reading this topic it seems like I only have 2 choices. Either call apple or bring it into the apple store. I'm not even the original owner of this monitor so I don't even have a purchase receipt plus of course it isn't under apple care or anything. Do I literally just need to beg to death for a new monitor via phone call or the geek bar? What are my chances?

  • viv0147 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 29, 2013 3:01 AM (in response to swapnonil)

    I had a similar problem so I went to the genius bar in the Apple store in Cardiff (Wales) and they sorted it out I had my Mac back in 2 days I had 2 months left on my Apple care thank God the customer service was absolutely first class and this is what they did to correct the problem

     


    Warranty Status: Protection Plan(A)


    Model: IMAC (21.5-INCH, MID 2010)


    Date of Purchase: 10-Oct-10


    Serial No:



     

     


    Parts and Services

    Item NumberDescriptionPriceAmount Due
    661-5799LCD Panel, 21.5", with LED Backlight Board£ 275.00£ 0.00
    S1490LL/AHardware Repair Labor£ 24.00£ 0.00
    VAT
    £ 0.00
    Total£ 299.00£ 0.00

     

  • GIUBRA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 29, 2013 3:44 AM (in response to viv0147)

    Hello, I have replaced the display.
    And 'the second in 6 months.
    I also hope and there I think I have solved the problem.
    greetings

  • Chris Adrian Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 10:26 AM (in response to swapnonil)

    I have the same problem.  My screen looks similar to Seyumi's screen.  I own a 2011 27inch Imac. I read somewhere that if you turn down your brightness about half way or turn off your computer for a long period of time, the water like stain should go away. I tried it and bam! The grey stain was gone.  It does suck though not being able to have my computer on 24 hours a day or have the brightness up all of the way, but whatever it keeps me away from applecare.

  • mcdojf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 11:22 AM (in response to swapnonil)

    Same problem on my 21.5 inch iMac (MC309LL/A) - dark spots all across the top of the screen.

     

    Took it in to the local Genius Bar today and was told that this is not a "known issue" with this model and it will not be a covered repair since my warranty recently expired.

     

    Called Apple Support (800-275-2273) and was told the same thing. They also indicated my one-year warranty expired on 04/30/2013 despite the fact that I purchased the computer on 06/28/2012.

     

    Not too impressed with Apple's customer service right now...

  • iSayuSay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 6, 2013 8:13 AM (in response to Chris Adrian)

    @Chris Adrian .. Oh really? You eliminate your smudged display problem simply by turning it off? How long did you turn your iMac off until the marks disappear?

     

    Does it appeared again though after some time?

1 ... 68 69 70 71 72 ... 84 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (61)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.