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iTunes 9 installation error "Error getting file security"

Every time I try to install iTunes 9, I get this error:

Error getting file security: C:\ProgramData\Apple Computer\Installer Cache\QuickTime 7.62.14.0\GetLastError: 5

Any ideas? I'm running Windows Vista 64-bit. Any help would be greatly appreciated.

Windows Vista

Posted on Jan 16, 2010 1:16 PM

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2 replies

May 4, 2010 6:10 PM in response to simecekt

itunes installs quicktime. The trouble is with the security settings in the folder in C:\ProgramData\Apple Computer\Installer Cache.

On both the Apple Computer folder and the Installer Cache, you will need to take ownership. Then delete the quicktime folder.

First, to see the folder, in explorer go to Organize, folder options, then view tab. There click the radio button see hidden files and unclick hide protected system files.

Then navigate over to the folder location above.

Right click on the folders, click on properties, then security.

There at the bottom, click on advanced. Then click on the owner tab. There you can change the owner to the user that you logged on as.

That should fix it. Remember to delete the quicktime folder after to take ownership.

iTunes 9 installation error "Error getting file security"

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