One of the USB devices attached to this computer has malfunctioned...

Question

One of the USB devices attached to this computer has malfunctioned...

Please help me - I bought and ipod nano 5G 2 weeks ago and its been working fine until now.

When I connect it to the computer a message comes up saying "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognise it". It won't charge (and is running low on battery) and doesn't appear in itunes

I've tried reinstalling and restarting everything but nothing seems to work.

Can anyone help me?

ipod nano 5G

Posted on Jan 17, 2010 11:29 AM

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Answer 1

Jan 17, 2010 1:30 PM in response to Hannah Ingamells

Are you connecting the iPod directly into the computer or to a hub that is connected to the computer? If the latter, connect the iPod directly into the computer.

The solution to your problem may be found on the iPod Nano Support website and the iPod nano (5th generation) - User Guide as well as Apple's Knowledge Base.

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Answer 2

Jan 18, 2010 12:17 AM in response to Baby-Boomer-USofA

I am connecting it directly to the computer. I've also tried it on another computer and got the same message. Can't find anything at all on apple support or in the user guide that helps.

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Answer 3

Jan 18, 2010 10:04 AM in response to Hannah Ingamells

Since you have a pc post in *Connecting iPod nano (5th generation) to Windows.* Here is the link: http://discussions.apple.com/forum.jspa?forumID=1359

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Answer 4

Jan 18, 2010 11:26 AM in response to Baby-Boomer-USofA

You should also try it with just the ipod connected via usb. The only other things connected should be the keyboard and mouse. See if it works at that point. If it does, you know you have some kind of usb conflict with something else.

You might also find that reinstalling the apple software will solve the issue for you. Here is an article from Apple to get you through it. The big one in your case might be "Apple Mobile Device Support"

http://support.apple.com/kb/HT1925

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Answer 5

Jan 20, 2010 12:16 AM in response to iPod Whisperer

Nothing seems to work. I phoned up apple support and they couldn't sort it either so I'm getting a replacement. Thanks for your help anyway.

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