11 Replies Latest reply: Jan 22, 2010 5:39 AM by ShadyMac
KenRN Level 1 Level 1 (0 points)
I have a iPhone 3gs. and when I plugged my iphone in to sync with my itunes .. I noticed that it deleted some of my applications.

how do I get these applications back??? There is a check history button but that just tells me all the applications that I have bought in the past.

Please help!

iPhone 3gs, iPhone OS 3.1.2
  • ShadyMac Level 4 Level 4 (1,250 points)
    If iTunes removes apps this may be due to a couple reasons...

    1) That iTunes account is not authorized for that computer yet.

    2) You have not transferred the purchased apps from iPhone to your iTunes library

    3) You chose NOT to transfer purchases and thus this tells iTunes to remove that app
  • KenRN Level 1 Level 1 (0 points)
    How do I transfer the purchased apps from my iphone into itunes?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    After downloading an app with your iPhone, the app should be transferred to your iTunes library on your computer automatically the first time you sync your iPhone with iTunes after doing so. Do you have Sync Applications selected under the Applications tab for your iPhone sync preferences with iTunes? Are you logged in with the same iTunes account with iTunes on your computer that was used to download the apps on your iPhone?
  • ~Yasmin~ Level 1 Level 1 (0 points)
    *+I have had to reboot my computer and restore it to the factory settings, therefore losing alot of my saved data/settings. I have recreated all my playlists and have created a backup of my apps and music, so my question now is.. if I choose to go ahead with the sync and my settings get erased from my iPhone, can I restore it with the back up and thus use the sync as normal thereafter.. or will I have to start all over again with my apps?+*
  • ShadyMac Level 4 Level 4 (1,250 points)
    If you've synced after starting over and installing all apps as new and not from a back up then all your apps data like game saves are gone...

    Only using restore from back up when app data was saved can that data be restored after a clean install...
  • ~Yasmin~ Level 1 Level 1 (0 points)
    +*Thanks for your reply ShadyMac.*+
    +*no I haven't installed anything new yet nor made any progress in my game saves. I don't want to make any further changes to my data until I know for sure that the new sync won't overwrite my backup... especially my iTunes playlists as there are some songs on my phone which I haven't managed to re-add to iTunes yet and it's quite a chore to try locate each particular song since I have over 5000 files to look through.*+
  • KenRN Level 1 Level 1 (0 points)
    is there a way to email apple and have them retrieve all the apps i bought? my iphone now are missing some iphone applications that I have purchased.
  • roaminggnome Level 10 Level 10 (92,915 points)
    Retrieve them yourself:

    http://support.apple.com/kb/HT2519
  • ShadyMac Level 4 Level 4 (1,250 points)
    If you're unsure about what apps you've purchased, hopefully you have the iTunes receipt emails...

    Otherwise, I'm not sure if Apple keeps a record...I doubt it
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Otherwise, I'm not sure if Apple keeps a record...I doubt it


    Sure they do, along with all other iTunes content that was purchased/downloaded from the iTunes store. Apple's records aren't deleted after the receipt is provided.

    At the iTunes menu bar, go to Store and select View My Account.

    Select Purchase History.
  • ShadyMac Level 4 Level 4 (1,250 points)
    Hopefully this help to answer your issue...

    It depends on what you mean by rebooted your computer... If you mean you had to reformat and start over installing the OS clean... I assume yes, since you said you lost a lot of stuff... Then getting back to the old status prior to that will be difficult if not unavailable...

    Your iTunes saves all the App data like game saves and of course music etc... So unless you were able to retrieve a back up of the entire iTunes library BEFORE you reformatted and lost your hard drive files... then no, syncing now will not restore to how it was before...

    You should always keep a back up of your entire iTunes library for this reason...

    If you have a back up then it's simple... restore iTunes on the newly cleaned machine and then paste that copied library into the the correct folder path...then you need to reauthorize that computer for your iTunes account... Then you can sync and all will be the same...

    If you have no back up, then you may loose the app data like game saves but you could get back to how it was before with a bit of work... You'll need some 3rd party programs like http://www.wideanglesoftware.com/touchcopy/ to pull all songs off iPhone and transfer them to the computer, then http://supercrazyawesome.com/ to get data from your iPhones back up...this can help you get game data or passwords or stuff like that... I should mention, if you had chosen to encrypt your iTunes back up, then you will NOT be able to use this program to get any back up data...

    Once your computer has the iTunes library restored to how it was before you can sync with no worries.