Desktop computer crashes after sleep mode since upgrade to Snow Leopard

Question

Level 1

29 points

Desktop computer crashes after sleep mode since upgrade to Snow Leopard

Since I upgraded my power Mac to Snow Leopard in December, I've had nothing but problems, all of which appear to stem from when it comes out of sleep mode. This computer and all applications were rock solid in Leopard! I also have a mac book running identical programs and that IS rock solid on Snow Leopard. I have a 2 x 2.8 GHz Quad Core Intel Xeon processor with 10 GB ram.
I did a complete re-install of SL and all programs as per the Apple instructions.
Basically, the computer crashes after sleep mode. I've tried all the fixes I've read on the net. Here is the report thread from the last crash. Does it mean anything or throw any light on the problem to anyone?

Thanks,

David Wright

Interval Since Last Panic Report: 14 sec
Panics Since Last Report: 1
Anonymous UUID: A8309844-77B4-45E9-AB36-6AF2850B84A0

Tue Jan 19 13:01:16 2010
panic(cpu 4 caller 0x2a7ac2): Kernel trap at 0x8722a3a1, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x87e7a81c, EBX: 0x87e7a804, ECX: 0x10a2dd00, EDX: 0x00000000
CR2: 0x00000000, EBP: 0x87e7a7a8, ESI: 0x000001f8, EDI: 0xffc21000
EFL: 0x00010202, EIP: 0x8722a3a1, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace (CPU 4), Frame : Return Address (4 potential args on stack)
0x87e7a598 : 0x21b2bd (0x5cf868 0x87e7a5cc 0x223719 0x0)
0x87e7a5e8 : 0x2a7ac2 (0x591c30 0x8722a3a1 0xe 0x591dfa)
0x87e7a6c8 : 0x29d968 (0x87e7a6e0 0x246 0x87e7a7a8 0x8722a3a1)
0x87e7a6d8 : 0x8722a3a1 (0xe 0x48 0x10 0x290010)
0x87e7a7a8 : 0x8722f604 (0x10a2dd00 0x112e48c4 0x1 0x87e7a7e4)
0x87e7a838 : 0x8722ad60 (0x20d83400 0x10a2dd00 0x87e7a86f 0x0)
0x87e7a888 : 0x87306953 (0x10a2dd00 0x2 0x0 0xffffffff)
0x87e7a8e8 : 0x87789a40 (0x129f0d00 0xff91b80 0x1f8 0x2)
0x87e7a978 : 0x87788845 (0x6f40c004 0x12 0x7 0x2)
0x87e7aa48 : 0x87d92525 (0x159a3e00 0x30006 0x12493004 0x159a3e00)
0x87e7aa68 : 0x87d92413 (0x159a3e00 0x87d9e8a0 0x1 0x0)
0x87e7aa98 : 0x87d97df2 (0x159a3e00 0x12493000 0x5ac000 0x1)
0x87e7aad8 : 0x549661 (0x12493000 0x0 0x0 0x0)
0x87e7ab28 : 0x87d958d8 (0x10675f40 0x87d95df0 0x0 0x0)
0x87e7ab58 : 0x5638fc (0x12493000 0x87e7ab80 0x87e7ab84 0x87e7ab88)
0x87e7abd8 : 0x563c74 (0x11d8534c 0x12493000 0x20e35c90 0x0)
0x87e7ac28 : 0x564554 (0x12493000 0x3 0x87e7ac70 0x0)
0x87e7ad48 : 0x284797 (0x12493000 0x3 0x20e35c90 0x0)
0x87e7bdf8 : 0x21d65f (0x20e35c68 0x20c165a0 0x1fd2a0 0x5b17)
0x87e7be38 : 0x2107f7 (0x20e35c00 0x0 0x11434030 0x20e188f0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.RME.driver.FirefaceAudioDriver(2.64)@0x87785000->0x8778dfff
dependency: com.apple.iokit.IOAudioFamily(1.7.2fc1)@0x87d8d000
dependency: com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000
com.apple.iokit.IOAudioFamily(1.7.2fc1)@0x87d8d000->0x87da4fff
dependency: com.apple.kext.OSvKernDSPLib(1.3)@0x87cf7000
com.apple.driver.AppleFWOHCI(4.4.0)@0x87221000->0x87246fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7dfa3000
dependency: com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000
com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000->0x8732ffff

BSD process name corresponding to current thread: QTKitServer

Mac OS version:
10C540

Kernel version:
Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 82873577512931
unloaded kexts:
com.apple.driver.AudioAUUC 1.0 (addr 0x878f1000, size 0x16384) - last unloaded 82669937654216
loaded kexts:
com.RME.driver.FirefaceAudioDriver 2.64 - last loaded 82552224025300
com.paceap.kext.pacesupport.snowleopard 5.7.2
tc.tctechnologies.driver.AlesisFirewire 6300
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.Dont Steal_Mac_OSX 7.0.0
com.apple.iokit.CHUDUtils 201
com.apple.driver.AppleUpstreamUserClient 3.1.0
com.apple.iokit.CHUDProf 214
com.apple.kext.ATIFramebuffer 6.0.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.ATIRadeonX2000 6.0.6
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleHDA 1.7.9a4
com.apple.driver.AppleIntel8254XEthernet 2.1.1b7
com.apple.driver.AirPortBrcm43xx 421.91.26
com.apple.driver.AppleUSBDisplays 2.2
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.Apple_iSight 4.0.1
com.apple.driver.ACPI SMCPlatformPlugin 4.0.1d0
com.apple.driver.AppleLPC 1.4.9
com.apple.iokit.SCSITaskUserClient 2.6.0
com.apple.iokit.IOAHCIBlockStorage 1.6.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.8.4
com.apple.driver.AppleFWOHCI 4.4.0
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleAHCIPort 2.0.1
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 96.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 96.0.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.4f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 207
com.apple.driver.DspFuncLib 1.7.9a4
com.apple.iokit.IONDRVSupport 2.0
com.apple.kext.ATI2600Controller 6.0.6
com.apple.kext.ATISupport 6.0.6
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.7.9a4
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.iokit.IOHDAFamily 1.7.9a4
com.apple.iokit.IOAudioFamily 1.7.2fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.0.1d0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.4f3
com.apple.driver.AppleUSBBluetoothHCIController 2.2.4f3
com.apple.iokit.IOBluetoothFamily 2.2.4f3
com.apple.driver.AppleUSBHIDMouse 1.4.0d7
com.apple.driver.AppleHIDMouse 1.4.0d7
com.apple.driver.AppleUSBHIDKeyboard 1.2.0a3
com.apple.iokit.IOUSBHIDDriver 3.8.4
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.AppleUSBMergeNub 3.8.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.0
com.apple.iokit.IOUSBUserClient 3.8.5
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.2
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOUSBFamily 3.8.5
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 10 GB, SMC 1.25f4
Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport wireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.26)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en2
PCI Card: ATI Radeon HD 2600, Display, Slot-1
Serial ATA Device: WDC WD10EADS-00P8B0, 931.51 GB
Serial ATA Device: ST3500630AS, 465.76 GB
Serial ATA Device: ST3500630AS, 465.76 GB
Serial ATA Device: WDC WD10EADS-00P8B0, 931.51 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0xfd500000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9221, 0xfd520000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd300000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd340000
USB Device: ProtectExecuter, 0x0819, 0x0101, 0xfd344000
USB Device: iLok, 0x088e, 0x5036, 0xfd343000
USB Device: MS-20 Controller, 0x0944, 0x0101, 0xfd341000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd310000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd313000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfd312000
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0xfd200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x5d200000
FireWire Device: Vendor 0xA35 Device 0x101800, 0xA35, Up to 400 Mb/sec
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: iSight, Apple Computer, Inc., Up to 200 Mb/sec
FireWire Device: unknown_device, Unknown

Mac Pro & MacBook, Mac OS X (10.6.2), Mac pro Dual 2.8 - Macbook intel

Posted on Jan 19, 2010 5:24 AM

Reply

Answer 1

Jan 21, 2010 12:54 AM in response to davidadmusic

HI,

*"I've tried all the fixes I've read on the net."*

If you posted the trouble shooting that you've tried it help us to not duplicate...

*"I also have a mac book running identical programs and that IS rock solid on Snow Leopard."*

A desktop Mac and a Macbook are completely different hardware software configurations.

*"Interval Since Last Panic Report: 14 sec"*

Sounds like this is a kernel panic problem. Meaning incompatible software/hardware / drivers / or bad RAM. Go here for Resolving Kernel Panics

Try Resetting the System Management Controller

If that doesn't help, try Resetting the PRAM

I see you posted over here... http://discussions.apple.com/message.jspa?messageID=10933064#10933064

Did you try resetting the SMC as Thomas Reed suggested?

*Please only post once per topic.*

Carolyn 🙂

Reply

Answer 2

kaj_68

Level 1

20 points

Jan 21, 2010 5:13 AM in response to davidadmusic

Major crashes here, too. After using SL on my MacBook Air for a long time with no problems, I decided to upgrade my primary computer, a MacPro, this week and have had nothing but problems since. Apple promotes SL as making things Better; for my MBA, I agree, but for my MacPro I cannot. The MacPro is two years old and never had a single crash since it was purchased until I installed SL.

The MacPro crashes five times a day, requiring a restart. Usually it is when I am using SketchUp Pro and have iTunes running in Space 2. Though often triggered when using a Connexion Navigator 3D mouse, crashes continued after I uninstalled the mouse.

Spaces also seems to cause trouble. When switching spaces, the four-pane window will appear and eventually the window will stay on screen for 30 seconds or more. A few minutes later, the keyboard stops functioning, but the computer is still accessible through a Wacom tablet and ShuttlePro.

Often, the whole computer freezes; even the clock stops counting, yet iTunes will keep playing. The tablet, keyboards, everything stops working except iTunes. Files that I pressed save for before the crash (even a full minute or more) are not saved.

I have four internal drives and created a Techtool Pro edrive and ran hours of tests. No problems found. Reset PRAM and all the other tricks I could think of. Problems persist.

Anybody got any ideas?

Reply

Answer 3

kaj_68

Level 1

20 points

Jan 21, 2010 7:47 AM in response to davidadmusic

Forgot to say that the MacPro sometimes has trouble waking from sleep. It appears to wake, but when I click on the dock, the icons just bounce and the apps don't launch. This is often followed closely by the keyboard losing input, and then the clock stops.

Reply

Answer 4

Jan 21, 2010 7:51 AM in response to davidadmusic

[IMG]http://i645.photobucket.com/albums/uu173/LegatoRedrivers/replicator-windows7.jpg[/IMG]

Reply

Answer 5

davidadmusic Author

Level 1

29 points

Feb 13, 2010 4:28 AM in response to Carolyn Samit

Since the post, I have tried all these things; Resolving Kernel Panics, Resetting the System Management Controller, Resetting the PRAM. Of course I run disc utility repair permissions as well, ofter!

I've unplugged everything EXCEPT my 30" apple monitor, keyboard and mouse and the problems still persist. You'll appreciate that I'm using this computer in my self employed business, so constant 'time out' is becoming less and less amusing!

I originally installed snow leopard on a 500gb drive and had problems and issues. I subsequently bought new drives and reinstalled on a 1TB drive, same problems. All my software is registered professional up-to-date software - ilife and iworks, Logic Pro, Apperture, Photoshop.

Most of the time these crashes, which seize up the computer, occur when most of these applications are not even in use.

The crashes happen after waking from sleep mode when going into mail, or safari, or firefox, or system preferences, in fact, whatever the first application opened, is the application that crashes.

I took it to my local Mac dealer this last week and they had it on test for two days and fixed a few issues, but as soon as I got it back here in my studio, the problems started up again. I'm taking it back on Monday and I'm getting suspicious of the monitor!!

Thanks for the comments though.

David

Reply

Answer 6

davidadmusic Author

Level 1

29 points

Feb 17, 2010 6:37 AM in response to davidadmusic

The problem has been identified as the RME fireface400 audio driver. I've spent some considerable time experimenting to identify the culprit. It's clear that this is what is causing all my problems since Snow Leopard. Whether it's exclusively the drivers fault or partly also due to a conflict with apple SL, I don't know, but I have crash reports if apple want to see them. I also made some more interesting observations this morning regarding an RME file seemingly reappearing after deletion (/Library/LaunchAgents/de.rme-audio.firefaceAgent.plist) which might explain the crashes when waking from sleep mode. I don't know if this is of use to fellow crash sufferers, but thought I'd post it anyway. I seem to have my system nice and stable at the moment, but I might try the 'using after sleep mode' scenario later this week and post the results.

Reply

Answer 7

R C-R

Level 6

17,782 points

Feb 18, 2010 5:56 AM in response to davidadmusic

davidadmusic wrote:
The problem has been identified as the RME fireface400 audio driver. I've spent some considerable time experimenting to identify the culprit. It's clear that this is what is causing all my problems since Snow Leopard. Whether it's exclusively the drivers fault or partly also due to a conflict with apple SL, I don't know, but I have crash reports if apple want to see them.

From your first post, it appears you are using Fireface audio driver version 2.64. RME released a new Snow Leopard compatible driver (version 2.65) last December. It is available at RME: Downloads. (There is also a firmware updater for the Fireface 400 there, which you might want to check out.)

It isn't at all unusual for a new OS version to require new drivers for third party hardware. References to this can be found all over the web, in "read me" files & other documentation, etc. -- it doesn't just apply to OS X but to Windows & other OS's as well. (One of the biggest problems with Vista was poor third party driver support.) In fact, the X-Lab "Resolving Kernel Panics" article specifically cautions users to make sure all such drivers are current. See section 6.1 of that article for more details.

I don't know if you missed all this somehow, but if you haven't already downloaded & installed the new RME driver (& possibly the firmware update as well), then do so now. While you are at it, check for other similar updates for any other third party hardware devices you use, using the info in section 6.1 of the X-Lab article as a guide.

Hopefully, this will resolve your issue, which (as already mentioned) is kernel panics, not crashes. If you still have problems, post more about them, being mindful of the difference between application crashes & kernel panics. Because they are fundamentally different, they have different cures, so we will need to know which type they are to offer effective help.

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