Download issue: iTunesSetup.exe from appldnld.apple.com.edgesuite.net

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Download issue: iTunesSetup.exe from appldnld.apple.com.edgesuite.net

Just bought a new laptop and getting the above error when trying to download iTunes. Any advice on how I can resolve this would be much appreciated.

Posted on Jan 19, 2010 1:26 PM

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Answer 1

b noir

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Jan 19, 2010 1:42 PM in response to jbj70

What's the precise text of the message, jb?

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Answer 2

jbj70 Author

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Jan 19, 2010 1:52 PM in response to b noir

'Unable to download iTunesSetup.exe from appldnld.apple.com.edgesuite.net.

The connection with the server was reset'

Thanks

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Answer 3

b noir

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Jan 19, 2010 1:59 PM in response to jbj70

Thanks jb.

What browser are you using for the download? Does it make any difference if you use Firefox instead of IE (or vice versa)?

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Answer 4

jbj70 Author

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Jan 19, 2010 2:07 PM in response to jbj70

Thanks, think i'm on IE but this is a new laptop and it is iTunes i'm trying to download. Surely this should be easy shouldn't it? I didn't see anything on the Itunes website saying I shouldn't use a specific browser?

Has anyone else reported the same error?

Thanks again

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Answer 5

b noir

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Jan 19, 2010 2:25 PM in response to jbj70

I didn't see anything on the Itunes website saying I shouldn't use a specific browser?

It's not as simple as needing to use a specific browser, I'm afraid. You've got one of a range of possible problems relating to (sometimes quite subtle) internet/network connection issues. Because Firefox handles network connections a little differently from other browsers, sometimes using Firefox rather than IE will get you past this sort of thing. (And for some people having this sort of trouble with Firefox, sometimes using IE or another browser will get them past this. Hence the "vice versa" question in my previous post.)

Here's a link to a Firefox browser download:

http://www.mozilla.com/en-US/

If Firefox also has trouble completing the download, we can start working through less-straightforward possible solutions.

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Answer 6

jbj70 Author

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Jan 19, 2010 3:00 PM in response to jbj70

Thanks, just tried firefox and am now getting this error message:

ITunesSetup.exe.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

If I ask in the pc shop for a laptop because I want to use iTunes (and very few other applications) and when the first thing I try and do is download iTunes and it doesn't work, shouldn't I just take the laptop back to the shop and get them to deal with it?

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Answer 7

b noir

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72,324 points

Jan 19, 2010 3:21 PM in response to jbj70

If I ask in the pc shop for a laptop

It might not be the laptop, jb. It could be other parts of your internet/network connection machinery.

How are you connecting to your network/internet?

For example, my Lenovo T61 is connecting wirelessly to a LinkSys WRT54G wireless router that is plugged into a Motorola SB5100 Surfboard cable modem.

What sort of setup do you have?

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