Printer job "On hold (authentication required)"

Hi All,

**before doing this, make sure you've installed Bonjour for Windows and enabled Printer Sharing on the Windows7 PC**

Ok found the fix - it's to do with workgroups and being logged on to your windows network correctly.

1. In windows 7: Control Panel > System.

Make a note of the workgroup name.

2. In OSX Lion: System Preferences>Network>Advanced>WINS

Enter the windows workgroup name in the second workgroup drop down menu. Click OK and Apply.

3. Open finder and WAIT! The Windows 7 computer should show up in a minute or so in the Shared section in the sidebar. (Check this Shared devices view is enabled by pressing cmd+, in finder and looking at the advanced tab. Make sure Devices section is ticked).

4. Connect to Win7 Computer: When the Win7 computer pops up in the Devices side bar, click on it. In the finder menu that pops up, hit "connect as". Input your Win7 username and password and tick REMEMBER IN KEYCHAIN! Hit ok.

5. Add Win7 Printer: System Preferences> Print&Scan> Click + button> Add Other Printer or Scanner... * do not select your printer if it appears from the nearby printers*

Add Other Printer> Windows Tab>

You'll now see your workgroup in first window pane. Select it, Select the Win7 computer and Click the printer name.

7. Enter a Name and location (for your own reference), and in the Print Using select Generic Postscript Driver.

Print a test page.

Hope this does the trick - did for me after days of googling without luck.

Baz

I have been battling this problem intermittantly for over a year, and Hen3ry's solution seems to have finally done the trick. In a slight alteration of his sugestion, I simply changed "Allow @LOCAL" to "Allow All" instead of adding another line. The problem has come and gone without pattern, so I cannot say whether this solution will stick, but for now it is working. Thanks!

I used this strategy succesfully to solve a very similar problem between several iMacs and a mac mini running as a print server. OS 10.7.3 on the mini and a range from 10.5.8 - 10.6.8 on the iMacs. Thanks for taking the time to explain what you did. Very helpful.

@matthewdebeyer - (you rawk!) thx for taking the time to put this on the forums. Saved the day for me 😉 And, my 2.5 yr old who wanted the .pdf of some disney character printed out 🙂. The popup was driving me bananas.

In my case it doesn't show popup authorization dialog, even if I resume job. (refresh icon).

It does with different account, but with my normal one - not anymore (it used to work as it should).

It just freezes print queue window.

all I have in logs is:

2/26/13 3:14:01.321 PM PrinterProxy[596]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

2/26/13 3:14:01.321 PM PrinterProxy[596]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

2/26/13 3:14:03.703 PM NetAuthSysAgent[588]: Property list invalid for format: 200 (property lists cannot contain objects of type 'SecCertificate')

So, I guess problem is with NetAuthSysAgent or NetAuthAgent. But I spent already 10 hours trying to get a bit more information with no luck 😟

Tried your approach and deleted related keychain access items. Did not resolve issue. Old user id still shows up. This has always been the biggest piece of crap mac has. It really ****** me off Apple has no interest in fixing the problem. These arrogent ******** need to understand MS will be around for the forseeable future.

I removed all the entries from keychain access and again reconfigured the printer using username/password - guest/guest. But am still not able to connect to the printer. However the same printer is accessible from the virtual machine installed on my mac. This OS X maverick is full of bugs.😠 Please help.

This is very frustrating. I go through this every couple of weeks to couple of Months. I usually have to reinstall the printer software. This is obviously an Apple issue and is being ignored by apple. I love you guys but with all the problems I am having I can never give up my windows machine. Your equipment is not dependable. HA, windows isnt either but runs with less problems and thats not saying much. Very sad. I would love to get more apple equipment but my time is too valuable to be trouble shooting this all the time.

Turning off password protected sharing in Windows helped alot too...

Removing the keychain access and using guest/guest worked for me but only after considering :

1) Had to make sure a Guest account was made in Windows8.1 and active

2) Printer was on, sharing enabled, PC and Mac are connected to the network, and prints on my local Windows PC

3) In Windows : Control Panel > Network and Internet > Network and Sharing Center > Advanced Sharing Settings > "All Networks" > "Turn off password protected sharing"

It's a really frustrating issue but I'm not sure if it's an Apple or Microsoft thing or both. But thanks to everyone in the forums for their input. This is my two cents, hope it helps.

-G

Having had the last two weeks engaged in numerous and unsuccessful attempts to make a new and very expensive Macbook Pro from John Lewis communicate with a Windows 7 Network computer, I think after all this it is time to call it a day. Even Bootcamp with With Windows 7 is not a complete solution as there are trackpad and keyboard problems.

Happily John Lewis will take it back. I will also complain to the OFT about the Apple website claim it works well with Windows.

It does not and Apple know full well if they care to look at this and similar forums.

Even Ubuntu works in a few minutes with a Windows network printer. And that like OSX is based on Unix.

Careless ( or I suspect intentional) engineering and completely spurious claims by Apple cannot be encouraged.

Hi all,

the reason for this post is to comment that has resurfaced authentication error again, note that I followed your instructions thoroughly but ultimately can not print from mac to a shared printer on windows 8.1, I would point the user / password guest / guest or a valid system user and get absolutely nothing.

Anyone who has any recommendation?

Thank you!