4 Replies Latest reply: Jul 5, 2010 1:11 PM by KBee22
cohanj087 Level 1 Level 1 (0 points)
I'm still relatively new to Apple and I know the Apple Stores often requires you sign up for an appointment before going in for help.

Question is: I have this MacBook for less than a year, it never leaves my house (ie- doesn't travel, doesn't get put through any stress), and yet, the part of the power cord that goes into the computer has just recently exposed some wire/coiling... It seems dangerous and I want to get it replaced. Will they make me pay for it? Should I make an appointment before going to the store?

MacBook, Mac OS X (10.5.7)
  • GfulDedFan Level 4 Level 4 (3,315 points)
    cohanj087 wrote:
    I'm still relatively new to Apple and I know the Apple Stores often requires you sign up for an appointment before going in for help.


    True. They can be made online by starting [Here|https://selfsolve.apple.com/GetWarranty.do]

    Question is: It seems dangerous and I want to get it replaced.


    It's very dangerous and it needs to be replaced immediately.

    Will they make me pay for it?


    Perhaps but regardless of who pays, you need to stop using that one and get a new one.
  • JoeyR Level 6 Level 6 (8,275 points)
    Also... be sure to always disconnect the new one by the connector itself... don't pull on the cord to disconnect it. Grab the connector and just tilt it up or down to release it. There really isn't anyway for the shielding to separate on its own. If you generally wrap the cord around the little pull-out tabs on the charger, that can cause that problem. This causes the shielding to pull tighter while the internal wiring cannot. If this is the case, I would mention it to Apple when you bring it in. As the charger was designed to be used this way, they may replace it for free if it is during your warranty period. I would recommend not wrapping the cord around the tabs on the new charger.
  • cohanj087 Level 1 Level 1 (0 points)
    I brought it in and they replaced it for free, no questions asked. No appointment necessary.
  • KBee22 Level 1 Level 1 (0 points)
    ...anyone know what they would do for someone who's not under warranty? My AppleCare expired a couple months ago, but the power cord just started acting up in the exact same way--and I think the connection is loose. I'm a college kid with little money, so the $80 for a new magsafe adapter seems really expensive...