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Problems viewing trailers on Front Row

14908 Views 42 Replies Latest reply: Jan 27, 2010 8:43 AM by Confuzzzed RSS
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Jacob Sewell Calculating status...
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Jan 21, 2010 5:12 AM
For some reason, Front Row is now showing an error message every time I attempt to play a movie trailer.

I get the message "The selected video could not be played. The format was not recognised."

I can't think why this has happened so if anyone knows what's going on, I'd be very grateful to hear from them!

Thanks!
MacBook Pro, Mac OS X (10.6.2)
  • Klaus1 Level 8 Level 8 (43,430 points)
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    Jan 21, 2010 5:27 AM (in response to Jacob Sewell)
    If you having problems watching WWDC Keynotes, tutorials or Trailers on the Apple website, check your Quicktime 7 settings in System Preferences:

    Under Streaming, set for Automatic, enable Instant On and Play Immediately.

    Under Advanced, click Mime Settings and ensure that Streaming (both kinds) are enabled.

    (Note that if you are running Snow Leopard you should be using Quicktime 7 and not version 10, which does not have a preference panel.)
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.5.8), iLife 9 and iMovie 6, Toast 7.1.3, iTunes 9.0.2, QTPro 7.6.4, Safari 4.0.4
  • Klaus1 Level 8 Level 8 (43,430 points)
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    Jan 21, 2010 6:28 AM (in response to Jacob Sewell)
    I am using Snow Leopard and so I have Quicktime 10

    You also have Quicktime 7 - in your Utilities Folder.
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.5.8), iLife 9 and iMovie 6, Toast 7.1.3, iTunes 9.0.2, QTPro 7.6.4, Safari 4.0.4
  • J.v.Zundert Calculating status...
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    Jan 22, 2010 8:57 AM (in response to Jacob Sewell)
    I'm having the same problem, but it only occurs on SOME trailers, others work just fine.
    I'm really curious what the problem might be or better what the solution is.
    iMac 24" 2.33 Intel Core 2 Duo, Mac OS X (10.6.2)
  • v.r.james-morgan Calculating status...
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    Jan 22, 2010 3:59 PM (in response to J.v.Zundert)
    I had similar problems when viewing trailers using Safari - the same trailers worked fine last week! I seem to have fixed it by manually setting the date to two weeks ago!

    Here's what I did:

    - Open "Date & Time Preferences"
    - Untick 'Set date and time automatically'
    - Set the date to 8th Jan 2010
    - Quit System Preferences
    - Quit Safari and QuickTime Player
    - Open Safari and goto www.apple.com/trailers
    - Click one of the HD trailers (...this time the Hubble 3D trailer worked)
    - Open "Date & Time Preferences"
    - Tick 'Set date and time automatically'
    - Restart iMac (& verified I could view the trailer again)
    iMac 27", Mac OS X (10.6.2), Intel Core i7
  • Simon M Lane Calculating status...
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    Jan 22, 2010 4:03 PM (in response to Jacob Sewell)
    I'm sorry Jacob I don't have an answer, however I'm running 2 Macs in the house, and both systems are 10.5.8 Leopard. I've never had this problem before and suddenly both computers are experiencing exactly the same problem.
    imac Intel 2.16GHz and Macbook Intel 2.4GHz, Mac OS X (10.5.8)
  • rshuber Calculating status...
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    Jan 22, 2010 6:56 PM (in response to Klaus1)
    Thanks for the hand. This fixed my problem too.

    Cheers!
    iMac, Mac OS X (10.5.6), Run boot camp with XP
  • tchant Calculating status...
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    Jan 22, 2010 9:27 PM (in response to Jacob Sewell)
    Which exact preference file did you delete? The frontrow plist?

    New to Mac so some further assistance required.

    Thanks,
    Tim
    iMac 27 C2D, Mac OS X (10.6.2)
  • grungina Calculating status...
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    Jan 23, 2010 3:52 AM (in response to Jacob Sewell)
    Hello everyone,

    I tried to follow above suggestions but even after changing "date/time preferences" and/or deleting the file 'com.apple.frontrow.plist' neither Front Row Trailers nor trailers on apple.com/trailers are working. Looks like Quicktime (my release is Version 7.6.4) does not recognize video format.

    do you know if anything has changed in apple trailers format?
    iMac7,1 - 2 GHz, Mac OS X (10.5.8)
  • v.r.james-morgan Level 1 Level 1 (0 points)
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    Jan 23, 2010 4:14 AM (in response to Jacob Sewell)
    The workaround I attempted & posted last night was only temporary.

    I now can't view the trailers using Safari/Firefox or Front Row again
    iMac 27", Mac OS X (10.6.2), Intel Core i7
  • DZ-Jay Level 1 Level 1 (0 points)
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    Jan 23, 2010 5:17 AM (in response to Jacob Sewell)
    My wife and I were having the exact same problem in our computers.

    I can confirm that deleting the file ~/Library/Preferences/com.apple.frontrow.plist fixed the problem in both of our Macs.

    -dZ.
    Mac Pro - 2.26 GHz (Quad-Core) x2 - 6GB RAM, Mac OS X (10.6.2), Also fixed in iMac 21.5" - OS X 10.6.2
  • DZ-Jay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2010 5:18 AM (in response to v.r.james-morgan)
    Try deleting the file "~/Library/Preferences/com.apple.frontrow.plist".

    It worked on my Mac Pro and iMac (OS X 10.6.2).

    -dZ.
    Mac Pro - 2.26 GHz (Quad-Core) x2 - 6GB RAM, Mac OS X (10.6.2)
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