iTunes deleted all of my music at sync

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Level 1

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iTunes deleted all of my music at sync

Ok, I got a new laptop, windows 7 34 bit, the first time I synced my ipod it kept disconnecting and gettin error messages, I tried 4 different cables, eventually it worked but when I ejected it guess what!! My music was completely unorganized and all under "A" under all list, the second time I synced it, it backed up my iPod then deleted my 1300 songs ( 16g iPod ) I heard about this but here's my problem, my old computer was OLD and I had to delete all of my music from it, plz tell me there is a way to get it back, if not iTunes owes me BIG

Alienware M15x, Windows 7

Posted on Jan 21, 2010 9:06 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Jan 21, 2010 9:08 PM in response to Eric-T-

Where is your backup? It is basic to ALWAYS maintain a backup.

http://www.apple.com/legal/itunes/us/terms.html

" PRODUCTS CAN ONLY BE DOWNLOADED ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM"

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Answer 2

Eric-T- Author

Level 1

0 points

Jan 22, 2010 5:55 AM in response to Eric-T-

On my old computer and on the laptop I just synced it to but I still want my music back

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Answer 3

Jan 22, 2010 6:53 AM in response to Eric-T-

It is not (to me) 100% clear on what you are doing, but it sounds like you have fallen in to the same trap as a lot of new iTunes users.

Syncing ≠ copying

iTunes works by syncing from iTunes to your iPod/iPhone/iTouch/Apple TV, as in

iTunes ---> iPod

It does not normally do

iTunes <--- iPod

nor

iTunes <--> iPod

The main and most important consequence of this is that if you sync some music from your iTunes to your iPod, and then later delete some of that music _from iTunes_ and then sync to your iPod again, iTunes will quite rightly +delete that music from your iPod+ to bring it back in to 'sync'. This is after all what sync means.

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Answer 4

Eric-T- Author

Level 1

0 points

Jan 22, 2010 8:56 AM in response to Eric-T-

I've had iTunes since the first gen iPod nano came out, I am not new, I synced my iPod touch to my new laptop and when I checked I lost all of my songs that I have had on my iPod touch for a year, I've synced it many times with no problem, except now I lost all my songs for no reason, it's not something I did it something on apples end

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Answer 5

Jan 25, 2010 9:08 AM in response to Eric-T-

Eric-T- wrote:
I've had iTunes since the first gen iPod nano came out, I am not new, I synced my iPod touch to my new laptop and when I checked I lost all of my songs that I have had on my iPod touch for a year, I've synced it many times with no problem, except now I lost all my songs for no reason, it's not something I did it something on apples end

Clearly my guess was wrong in your case, but it is valid for a lot of new users. As your profile shows you registered here less than a year ago and had only posted a handful of messages, it was not unreasonable to assume you were a new user.

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Answer 6

Chris CA

Level 10

82,434 points

Jan 25, 2010 9:21 AM in response to Eric-T-

Copy \Music\iTunes\ folder from the old computer to the new computer.

I synced my iPod touch to my new laptop and when I checked I lost all of my songs that I have had on my iPod touch for a year

Okay. Is teh library on yoru new laptop empty? If so, that is what it is supposed to do. It sync'd to the empty library. Since there is nothing in the library, there is nothing on yoru ipod.