Previous 1 2 Next 15 Replies Latest reply: Mar 16, 2010 7:34 PM by Earlythebird
Jason Kichen Level 1 Level 1 (15 points)
Hi Everyone,
My wife got her iPhone quite wet in her purse last night. It sat in water for a few minutes probably. I got it out and dried it off (it was in a leather case, the phone itself wasn't terribly wet). Immediate after I dried it, someone called the phone. The screen didn't come on, but it was vibrating like she had a call. It stopped...and I called her with my phone, and it vibrated again. The screen wasn't coming on, but the phone seemed to be working. Once we got home, I put it in a container with raw white rice and some silicon gel packets to dry it out. That was about 20 hours ago.

Anyhow have some ideas on next steps? I.e. how long should it stay in the container? Anything else I can do ? Thanks so much!!

iPhone 3Gs, iPhone OS 3.1.2
  • wjosten Level 10 Level 10 (93,705 points)
    Your only hope is this: Make sure phone is turned OFF, put phone in a zip lock bag of dried rice for 3-4 days. You can keep the zip lock bag by a window with sun shining on the bag. Remove the phone, plug into an AC outlet, let it charge, see if it powers on. If it does, you're lucky. If not, Apple has an out of warranty replacement program, cost is $199. Water damage is not covered by warranty.
  • Lear Pilot Level 1 Level 1 (15 points)
    Hi. My 2 year old daughter dropped my iPhone in the toilet (clean water thankfully!). Anyway, like an idiot I tried to use it while it was wet and the screen shorted out, blinked erratically a few times and the light stopped working. I let it dry out a little and the screen turned on and flickered, but still no backlight. At this point it would only work in speakerphone mode and not very well. Also, there was visible water behind the camera window.

    I use my phone for work (i'm on call 24/7) so I needed to get a new one (so I thought). I rushed to the Apple store and got a 3gs after the genius verified that one (the bottom) water indicator was red and I thought it was hopeless to think the phone would be usable again. New iPhone purchased and activated I went home and thought of something.

    Just for the heck of it, and with nothing to lose, I placed the still wet iPhone in two socks, put the socks in a towel and put a bungee cord around the whole thing. I put it on low heat for about 30 mins and took the phone out. It looked dry and the water behind the lens was gone. I turned it on...

    it worked perfectly. The screen, the backlight, the microphone, the speaker, the camera..everything worked flawlessly. I went back to the Apple store 5 days later to return the 3gs and we swapped sim cards (according to AT&T rep's instructions). There was no restocking fee, no activation fee imposed, etc.

    That was a month ago. The phone is STILL like it's brand new out of the box, save for the tripped water indicator and no more warranty.

    Just thought I'd share that with you.

    Good Luck!!

    Rob
  • Brenda Mcfrazier Level 1 Level 1 (10 points)
    Did you put it in the dryer or the oven? HELP!!
  • Ellis Z Level 2 Level 2 (260 points)
    My wife did this with her Blackberry. The bag of rice is a great idea. BUT: It may take longer than 3-4 days. Hers started working only after about 8-9 days. be patient. If it ain't workin' by then, I'd say your phone gave up the ghost. Time to pay up and get a new one. (Hopefully it works out for you.)
  • Brenda Mcfrazier Level 1 Level 1 (10 points)
    Well, you never specified dryer or oven. I went with oven and did the same thing you did. It worked! I had dropped my phone in the sink while I was washing my hands. Whew! The universe is back in harmony. Aaaahhhhh...
  • Norma Pierce Level 1 Level 1 (5 points)
    This happened to me yesterday. Sadly, I can't blame it on a 2-year-old.... I thought I would just check here before heading to the Apple store. But guess what, all on its own, with no rice, in about 12 hours, my iPhone righted itself, and all is working -- except, the settings say "no wifi." What's up with that?
  • Tamara Level 6 Level 6 (13,730 points)
    You should never use any sort of heat source to dry out wet electronics. It just hastens how fast the connections will corrode.
  • jules_ttu Level 1 Level 1 (0 points)
    Theres not really much you can do besides let it sit for a few days and dry out. I once fully submerged mine in a pot of boiling spagetti noodles.. yes...I actually managed to do that. Anyways it spazzed out once I got it out and the screen was jumping around to different things and opening apps and all kinds of stuff so I just turned it off. It would only show the apple symbol for days and I figured it was ruined but about a week later I turned it on again to see what would happen and it told me to connect it to itunes. I did and it said I needed to restore it and after that its worked fine, except for the off button on the top doesnt work anymore so my phone loses charge a lot faster but it's better than have no iphone at all. So good luck and hopefully it will work after a few days.
  • The Pink Furby Level 1 Level 1 (10 points)
    the "best" thing to do is (if u have the skillset) is dismantle the phone and allow the circuitboard to sit in an alcohol solution for a few hours to wash it of all impurities. I would say thats what apple does with its phones during the refurb process (that and test everything is functional on the board via some sort of JTAG port)
    That said i dont think everyone would have the skillset to do so, and the most successful course of action is to cough up 200 benjy's up @ the cr-apple store and make mr jobs just that little bit richer for your misfortune Least u get a phone that works with some warranty, without digging out the bags of rice and voodoo dolls and prayers to the iphone gods.
  • Ellis Z Level 2 Level 2 (260 points)
    The Pink Furby wrote:
    the "best" thing to do is (if u have the skillset) is dismantle the phone and allow the circuitboard to sit in an alcohol solution for a few hours to wash it of all impurities. I would say thats what apple does with its phones during the refurb process (that and test everything is functional on the board via some sort of JTAG port)
    That said i dont think everyone would have the skillset to do so, and the most successful course of action is to cough up 200 benjy's up @ the cr-apple store and make mr jobs just that little bit richer for your misfortune Least u get a phone that works with some warranty, without digging out the bags of rice and voodoo dolls and prayers to the iphone gods.


    Come now. Prayers to the iPhone Gods are good even if your phone is working properly. (Preventive prayers and all that.)
  • carl wolf Level 6 Level 6 (14,295 points)
    "cough up 200 benjy's..."

    Since a "Benjamin" is a $100 bill, I'd expect that two of them are enough.
  • Norma Pierce Level 1 Level 1 (5 points)
    Here's another wet-iPhone story. A friend who always keeps her iPhone next to her heart, literally, forgot to re-locate it before diving into a swimming pool. Swam for an hour. Got out of the pool, screamed once, and drove straight to the Apple Store, where she was given no hope -- but of course a new iPhone in return for two benjys. Love the Apple discussions. They have saved my bacon many times, but this is the first one that actually has entertained me.

    Boiling spaghetti?!? Wow.
  • Sheila Ford Level 2 Level 2 (190 points)
    I got my husband the 3GS for Christmas, with my Amex card. Two plus months later, on Hawaii's
    North Shore, he forgot he had it in his cargo pocket, nice waves- it got really hot, we called Amex (that
    covered it for 3 mos under it's purchase protection program) and went to Honolulu Apple.
    New phone for $199, which we'll be refunded.
  • The Pink Furby Level 1 Level 1 (10 points)
    zimbabwi benjy's then
    thou I hear that will only fetch you 1/2 dozen eggs in zimbabwe
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