Google won't load with safari or firefox

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Level 1

15 points

Google won't load with safari or firefox

Hi
Just today I have found that I can't download google. Whatever way I try, typing in the bar, clicking home or clicking on Google on the task bar, nothing happens. I have no problem with any other site. This issue isn't confined to Safari, I have the same problem using firefox. Could it be something to do with the machine blocking access.

Thanks

Ann

Imac 2.93 Ghz 24", Mac OS X (10.6.2)

Posted on Jan 23, 2010 3:01 PM

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Answer 1

Jan 23, 2010 3:07 PM in response to need2know

Since you noticed this problem, have you restarted your iMac?

I'm not sure what would cause just Google not to load in more than one browser, especially if the two are Safari and FireFox (other than Google being down when you tried).

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Answer 2

need2know Author

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Jan 24, 2010 1:42 AM in response to Kenichi Watanabe

It is definitely the machine. When I restart Google will load, but if I leave the machine for any length of time it won't and I have to restart the machine again.

This has happened since I did the latest downloads including Bonjour (haven't a clue what that is by the way. I always do a disk repair before and after downloading anything.

This time I got:

SUID file "System/Library/Core Services/Remote management/ARDAgent app/Contents/MacOS/ARDAgent" has been modified and will not be repaired.

What is all that about? Could it have something to do with the Google problem?

Ann

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Answer 3

need2know Author

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Jan 24, 2010 1:49 AM in response to need2know

Ok - seems the problem is solved. I rebooted my router and Google now dowloads. Why this happened I don't understand unless it is something to do with the routers firewall. Very strange and why only Google?

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Answer 4

Jan 24, 2010 1:58 AM in response to need2know

That error from doing +Repair Disk Permissions+ can be safely ignored. It is just informational.

http://support.apple.com/kb/TS1448

Bonjour is a service that makes it easier to connect to local network devices, such as other computers and printers. It should not affect Internet access, especially a specific web site.

As a test, try creating a new admin user account in System Preferences Accounts pane

http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html

Log out and log in to the new account. Try running Safari and FireFox to access Google in the new account. Does the site load properly? I have a feeling it will. If it does, the cause is something in your normal user account. If the problem still recurs in the new account, then the cause is something at the system (OS) level. Either way, additional trouble-shooting can be better focused.

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Answer 5

need2know Author

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15 points

Jan 24, 2010 2:00 AM in response to Kenichi Watanabe

Hi
Thanks Kenichi - I thought the problem was solved when I rebooted the router, but now the same thing is occurring. I will try a new account.

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Answer 6

need2know Author

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15 points

Jan 24, 2010 2:11 AM in response to Kenichi Watanabe

I have tried another account and get the same thing - google won't load. So I have a problem with the OS?

I have everything backed up on Time Machine so can I set the Mac back to before this started and if so how?

Thanks

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Answer 7

need2know Author

Level 1

15 points

Jan 24, 2010 2:47 AM in response to Kenichi Watanabe

OK it is definitely something wrong with the OS.

1. Have tried accessing Google from my laptop on the same network. It loads immediately every time with no problem.

2. I have disabled my Mac firewall and still the same

3. I have done repair disk permissions - still the same

4. Have run OnyX chron scripts - still the same

5. Have tried a different account - still the same

One of the updates I ran yesterday was a security update could this have done something. Still don't understand why it is just Google and just on this machine - it is very very strange.

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Answer 8

need2know Author

Level 1

15 points

Jan 24, 2010 3:14 AM in response to need2know

I do hope someone can help this is driving me mad.

I have found that if I leave Google to download for about 5 minutes it will eventually. I have no problem pinging Google and get:

10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 19.474/20.935/22.397/1.073 ms

Also tried switching to 32 bit mode and it makes no difference.

Please please someone - I know it's sad but I feel as if someone has cut off a limb 😟

Ann

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Answer 9

Jan 24, 2010 12:34 PM in response to need2know

Try starting up in Safe Mode

http://support.apple.com/kb/HT1455

This will run some maintenance during startup, but more importantly, start up with only Apple's essential system extensions and processes running. Try accessing Google once you get to the Desktop.

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Answer 10

need2know Author

Level 1

15 points

Jan 25, 2010 12:47 PM in response to Kenichi Watanabe

Kenichi - Thank you very much. Finally got the problem sort. A phone call to my very supportive ISP discovered that my DNS had been corrupted (security update download?). Anyway, after putting in alternative DNS problem was solved. A bit of a puzzle as to how this happened however.

Thanks again for taking the time to respond 🙂

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Answer 11

Jan 25, 2010 1:01 PM in response to need2know

Good work. I didn't think a problem like that would be so specific to one URL, yet cause no problems with all others. 🙂

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Answer 12

Feb 12, 2010 1:21 AM in response to Kenichi Watanabe

I disabled "Webspider and Bots" from the List in Peer Guardian. My browsing is now back to normal.

I tried lots of things that I read about, including Keychains and so on but it turned out it was just Peer Guardian blocking YouTube, Google, Yahoo and so on.

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Answer 13

MaceSK

Level 1

0 points

Feb 14, 2010 4:10 PM in response to iloveannie

this fixed it for me. thanks!

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Answer 14

AudMan

Level 1

7 points

Mar 15, 2010 1:49 PM in response to need2know

HEy guys. Seems like you've fixed the problem. Idk how but I too am experiencing the same problem. Gmail, and Google only works for brief period of time. Seems like its pretty random as to when it feels like working and when it just wants to load... and load... and load...

Should I restart my router? Restart my modem? Or anything else? I am not understanding what you 2 did to fix it 😟

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Answer 15

AudMan

Level 1

7 points

Mar 15, 2010 1:50 PM in response to AudMan

everything else works fine. btw. yahoo, youtube... just google and gmail, which I assume to be associated with one another.

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