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QuickTime X No Longer Plays .MOV

QuickTime X suddenly no longer plays .MOV files for me. These are files that QT played yesterday (e.g. Apple trailers in the "Open Recent" menu, but now won't play: "can't be opened ... need to install additional software"). I've rebooted and have reinstalled QuickTime X from my Snow Leopard install DVD using Pacifist.

I recently uninstalled a broken application (LabVIEW, following their instructions), is there a component not installed from the QuickTime package that might be needed to play .MOV files?

iMac 24" 3.06GHz 4GB 1TB ● MacBook Pro 15" 2.33GHz 3GB 160MB ● iPhone 3G |, Mac OS X (10.6.2)

Posted on Jan 25, 2010 10:51 AM

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10 replies

Jan 25, 2010 12:17 PM in response to Roy Levien

OK, I'm having the exact same issue. Can't seem to play movies from Apple's Trailer site. Worked fine previously. Won't work even if I use the contextual menu and select "Open with QuickTime Player".

I have not installed anything recently and I definitely watched a trailer 2 days ago.

Things I've already tried:
Restarted - No change.
Reset Safari - No Change

Update: Just viewed a quicktime video on Geekbrief.tv, so the issue appears to be with the format the trailers are viewed in (assuming this is the .MOV per the original poster).

Message was edited by: kaioslider

Jan 25, 2010 3:01 PM in response to kaioslider

I'm having the same issue but I am already accessing the movie trailers via http://www.apple.com/trailers/. Depending on the movie trailer i select, I either get a QT icon with a question mark or the error message saying "you may need to install additional software..." I even tried to access the trailers via Front Row and still get the same message. Can you help?

Jan 27, 2010 12:55 PM in response to Roy Levien

Thank the Lord I found this site.

I rely on Apple trailers A LOT, and it's been all over the shop for weeks. The front page has random holes, some trailers aren't linked - the most recent problem is the unacceptable kind - one that makes you question your own machine.

It used to work like clockwork, but right now it's a mess. I hope they sort it out soon!!

QuickTime X No Longer Plays .MOV

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