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User profile for user: IDT911
IDT911 Author
User level: Level 1
0 points

Blank Screen after Login

I am having an issue with an iMac that has OS X 10.5.8 installed.

Immediately after login I get a blank wallpapered screen (wallpaper is the same as wallpaper at login) w\ cursor. ...It never goes into the desktop where there is a taskbar and desktop icons. This started happening to a couple of my desktops after I installed ESET NOD32 4.0.12 for Mac (AntiVirus).

Has anyone else seen this issue or know of a fix.

iMac, Mac OS X (10.5.8)

Posted on Jan 26, 2010 11:24 AM

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User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,002 points

Posted on Jan 26, 2010 12:00 PM

You will have to see if you can start the computer via other means,
in that if you can start in SafeBoot mode, you may be able to be rid
of that anti-virus software. That likely is the problem's main cause.

SafeBoot mode: restart, hold Shift key, until you get log-in screen;
login to get to desktop. From here, you can do a few things, but the
computer is not running at full system usefulness. You may be able
to remove this AV software, or see if it has an Uninstaller; and also
you can repair disk permissions in Disk Utility. Among other tasks.
When done, restart normally. (You could also boot from install disc
and use the menu options to run Disk Utility, and other jobs.)

If the product did not come with an Uninstaller in its software, you
may have to try & remove it by other means. These things will put
more into the computer's OS than just an item in the Utilities or
Applications folder; so an Uninstaller is likely a necessity. There
are a few shareware and free ware uninstallers, such as AppDelete
available online as downloads. If you can't find an Uninstaller in the
software you installed (may be in the app's folder in Mac) you may
have to contact the products customer support and ask how you
are to remove the entire product and its parts from your Mac.

If you are lucky, they may actually know where you could go in and
carefully remove those bits; and luckier still, if there is an uninstaller.

Good luck & happy computing! 🙂
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3 replies
Question marked as Best reply
User profile for user: K Shaffer
K Shaffer
User level: Level 8
35,002 points

Jan 26, 2010 12:00 PM in response to IDT911

You will have to see if you can start the computer via other means,
in that if you can start in SafeBoot mode, you may be able to be rid
of that anti-virus software. That likely is the problem's main cause.

SafeBoot mode: restart, hold Shift key, until you get log-in screen;
login to get to desktop. From here, you can do a few things, but the
computer is not running at full system usefulness. You may be able
to remove this AV software, or see if it has an Uninstaller; and also
you can repair disk permissions in Disk Utility. Among other tasks.
When done, restart normally. (You could also boot from install disc
and use the menu options to run Disk Utility, and other jobs.)

If the product did not come with an Uninstaller in its software, you
may have to try & remove it by other means. These things will put
more into the computer's OS than just an item in the Utilities or
Applications folder; so an Uninstaller is likely a necessity. There
are a few shareware and free ware uninstallers, such as AppDelete
available online as downloads. If you can't find an Uninstaller in the
software you installed (may be in the app's folder in Mac) you may
have to contact the products customer support and ask how you
are to remove the entire product and its parts from your Mac.

If you are lucky, they may actually know where you could go in and
carefully remove those bits; and luckier still, if there is an uninstaller.

Good luck & happy computing! 🙂
Reply
User profile for user: Sean Dale1
Sean Dale1
User level: Level 5
4,439 points

Jan 26, 2010 5:53 PM in response to IDT911

If you can't find an uninstaller as K Shaffer suggests then you may have to do this the hard way.

If you can log in in SafeBoot then check /Library/Receipts/boms/ for the one associated with your software and run this command in the Terminal.app:

lsbom <path to bom file>

Easiest way to get the path is to type in lsbom followed by a space followed by dragging the bom file into the Terminal window. Hit the return key and you'll get a listing of every installed file and its location.

Once you have the path to all the bits of the software you can then manually remove them.

Message was edited by: Sean Dale1
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Blank Screen after Login

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