HP Laserjet M1005 - using scanner

OK, let's start all over again and what I want you to do is uninstall the Printer from the Print & Fax preference. Then I want you to locate and remove the HP software from your computer. Look to see if HP has a uninstaller for it in the Applications folder. If they do use that, if they don't then drag the software to the trash bin and after you have done that download and use AppCleaner (it's free) this will look for any remnants of the HP software and then remove it.

Once you have done all of that then disconnect the USB cable, and do a SMC reset ( http://support.apple.com/kb/HT3964) and then a PRAM reset ( http://support.apple.com/kb/HT1379)

After you have done the SMC reset and PRAM reset then you can go back, connect the USB cable and using Print & Fax preference add the printer again and try Image Capture.

I suspect your system is "confused" and just needs to start like it never had the printer attached and start over with a clean installation of the device.

Roger

Welcome to Apple Discussions.

Exactly how is it connected to the Mac? USB, through Airport Express or Airport Extreme, print server etc...

Also have you used Image Capture or have you only tried HP's software?

Regards,

Roger

OK. What I'd recommend is uninstalling the printer and NOT using HP's software. How you uninstall it is:

1. System Preferences, Print & Fax, locate the printer on the left side then highlight it and click the - at the bottom of the preference.

2. Re-start the computer.

3. Re-open the Print & Fax preference and this time click the + symbol on the left. You iMac should locate the machine, simply add it following any instructions.

4. After it is installed use Image Capture to scan. You can launch IC various ways the easiest I've found is locate the app in your Applications folder and drag it to your Dock. Another simple way is to use Spotlight which you can shortcut by clicking Command, Spacebar then type Image Capture.

That should take care of it.

Regards,

Roger

Hi, my HP unit shows an icon in my Dock - HP Device Manager - when I open from that I look on the top task bar & look for Applications (between Window & Help) I then choose HP Scan Pro & go from there..also check out the latest HP updates to stop the unit falling into a coma & not awakening to commands...L

Hi, I had the very same problem but with another HP Printer. Please see my final solution dated 26th Jan entitled Scanning problem post Snow Leopard upgrade.

I went on to the HP website and found a download. You go in the website and search for your printer and then follow the instructions it worked for me. Here is the linkI used : http://welcome.hp.com/country/uk/en/support.html

Best tip for me was that I had to operate the scan process from the PRINTER and not the iMac. I am now scanning happily.

Good Luck.

When you started Image Capture does it see your printer? It should be seen on the left. If it is then you need to highlight it so Image Capture knows what device to use.

Well it sees the scanner, you have to highlight it for it to start scanning. Have you done that?