Wow, thank you so much for the detailed response. I'm actually feeling a little bit of hope that we might get this figured out eventually!
iChat 3.x at both ends.
Can Login and show Buddy Lists
Can Send Visible Invites.
Can Start Video Chat but something says the Bandwidth is then not good enough.
Error Message.
All true, except she has never been able to see me unless we're both in the same my house.
The Intranet /LAN setting in Tiger for iChat 3 also returns Odd figures to
iChat so we have long said set it to 1.5Mbps which your last post says it is.
I take it you must have restarted iChat f not the Mac(s) since you changed
this setting ? (Just covering all bases)
Right.
Have you changed the range the SMC uses to miss the range the modem is using ?
The only change I've made to anything recently is in iChat prefs: Under Accounts - Server settings, I changed the top port to 443 because regular iChat kept disconnecting at odd times and I read somewhere that it might help. But we had this AV problem long before that, and after.
I see the SMC cannot Forward enough ports for iChat but Can do UPnP
(Universal Plug and Play)
Is it set to do UPnP ?
I don't see anything that says UPnP. It says:
GATEWAY
IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0
DHCP Server: Enabled
Firewall: Disabled
On the Port Forward site there are two WebSTARs listed under
Scientic Atlanta
DO you have either of these ?
No, it is a DPC2100.
I could also do with seeing an old log of an Error 20 log.
They are stored in You Home Folder/Library/Logs/iChatConnectionErrors
Can you post the bits down
and only down to the line that starts "
Binary Images for iChat"
Pasted at bottom of this post.
Can you tell me if there is a Wifi and Ethernet connection to the Router ? (at > the same time )
My husband's PC is connected to the router via Ethernet. The only other things connected to it are the modem and my Airport Express so I can get online with my Macs. (I used to have the iMac connected by Ethernet before I realized I had an Airport card. Duh.)
Thanks so much for your patience and help!
Here's the chat log:
Date/Time: 2010-01-29 14:05:49.036 -0600
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
iChat Connection Log:
AVChat started with ID 2853609893.
0x63bb350: State change from AVChatNoState to AVChatStateWaiting.
Laura Macburke2: State change from AVChatNoState to AVChatStateInvited.
0x63bb350: State change from AVChatStateWaiting to AVChatStateConnecting.
Laura Macburke2: State change from AVChatStateInvited to AVChatStateConnecting.
0x63bb350: State change from AVChatStateConnecting to AVChatStateConnected.
Laura Macburke2: State change from AVChatStateConnecting to AVChatStateConnected.
0x63bb350: State change from AVChatStateConnected to AVChatStateEnded.
2010-01-29 14:05:45 -0600: Participant 0x63bb350: VC connection failed.
Chat ended with error -20
Laura Macburke2: State change from AVChatStateConnected to AVChatStateEnded.
Chat ended with error -20
Video Conference Error Report:
34.059291 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
32.494025 @:0 type=4 (00000000/0)
[VC
NO_REMOTEPACKETS]
[18]
30.067686 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
26.059537 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
24.061281 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
23.162985 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
22.576970 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.754589 @SIP/Transport.c:121 type=4 (00000000/0)
[NOTIFY sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK199efcba4d7aa545
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 2 NOTIFY
Contact: <sip:user@uen0.0>;isfocus
Event: conference
Subscription-State: active;expires=3600
User-Agent: Viceroy 1.2
Content-Type: application/conference-info+xml
Content-Length: 205
]
[<c-i v="0" st="f" en="sip:user@uen0.0">
c<h>i</h><m t="a"/><m t="v"/>
c<h>o</h><m t="a"/><m t="v"/>
</c-i>
]
9.753208 @SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0:56751;branch=z9hG4bK03684cb47799c88d
To: "u0" <sip:user@uen0.0>;tag=385103684
From: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 SUBSCRIBE
Contact: <sip:user@uen0.0>;isfocus
Expires: 3600
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.664868 @SIP/Transport.c:121 type=4 (00000000/0)
[ACK sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK158fdb603882a2ef
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 ACK
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.099356 @SIP/Transport.c:121 type=4 (00000000/0)
[INVITE sip:user@m.0:56754 SIP/2.0
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
Max-Forwards: 70
To: "Laura Macburke2" <sip:user@m.0:56754>
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 INVITE
Contact: <sip:user@uen0.0>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 536
]
[v=0
o=admin 0 0 IN IP4 uen0.0
s=u0
c=IN IP4 uen0.0
b=AS:2147483647
t=0 0
a=hwi:34:1:1200
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:1892442351
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 0 rules 15:352:288
a=framerate:20
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 20:160:120:160:120
a=rtpID:123999715
]
Video Conference Support Report:
34.059656 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
33.137083 @:0 type=2 (00000000/2)
[VC
CALL_ENDEDCOUNT]
[17]
30.069301 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
26.059889 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
24.061489 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
23.164466 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
22.578864 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK6ddeb2cf73f6ce49
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
11.029675 @:0 type=2 (00000000/2)
[VC
VIDEO_STARTCOMPLETED]
[16]
11.029646 @:0 type=2 (00000000/2)
[VC
VIDEO_INCOMINGCOMPLETION]
[11]
10.719451 @:0 type=2 (00000000/2)
[VC
USE_INTERNALMIC]
[29]
10.650426 @:0 type=2 (00000000/2)
[VC
USEDV]
[27]
9.763906 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK199efcba4d7aa545
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 2 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.688386 @SIP/Transport.c:1218 type=1 (00000000/0)
[SUBSCRIBE sip:user@uen0.0 SIP/2.0
Via: SIP/2.0/UDP m.0:56751;branch=z9hG4bK03684cb47799c88d
Max-Forwards: 70
To: "u0" <sip:user@uen0.0>;tag=385103684
From: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 SUBSCRIBE
Contact: <sip:user@m.0:56751>
Event: conference
Expires: 3600
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.613321 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 INVITE
Contact: <sip:user@m.0:56751>
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 413
v=0
o=lauraburke 0 0 IN IP4 m.0
s=u0
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:784:1:1800
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 56759 RTP/AVP 12
a=rtcp:56760
a=rtpID:-337239833
m=video 56757 RTP/AVP 126
a=rtcp:56758
a=rtpmap:126 X-H264/90000
a=RTCP:AUDIO 56760 VIDEO 56758
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=framerate:15
a=rtpID:-362537079
]
[]
9.195704 @:0 type=2 (00000000/0)
[VC
VIDEO_INCOMINGATTEMPT]
[3]
9.119168 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 180 Ringing
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
To: "Laura Macburke2" <sip:user@m.0:56754>;tag=1831371757
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 INVITE
Contact: <sip:user@m.0:56751>
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
9.118898 @SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 100 Trying
Via: SIP/2.0/UDP uen0.0;branch=z9hG4bK0589ec793bcf2336
To: "Laura Macburke2" <sip:user@m.0:56754>
From: "u0" <sip:user@uen0.0>;tag=385103684
Call-ID: 7352bd3a-0d09-11df-b5ee-a3591bb813c4@66-227-184-124
CSeq: 1 INVITE
User-Agent: Viceroy 1.2
Content-Length: 0
]
[]
0.266057 @:0 type=2 (00000000/2)
[VC
USEDV]
[27]
0.000000 @:0 type=2 (00000000/2)
[VC
USEDV]
[27]