Problem downloading quicktime

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Problem downloading quicktime

I am running a 32 bit windows 7. Though when I go to download quicktime it tells me during install. (C:\ProgramData\microsoft\windows\startmenu directory could not be created) Anyone know how to fix this? I've ran it as an administrator and tried using a download manager/firefox/googlechrome to download it.

HP, Windows 7, 32 bit

Posted on Jan 29, 2010 7:46 PM

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Answer 1

b noir

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Jan 30, 2010 10:34 AM in response to droidin'

C:\ProgramData\microsoft\windows\startmenu directory could not be created

It's having trouble creating one of the Start Menu icons, I think.

Attempt to open that directory. Is there a QuickTime shortcut in there? If so, if you drag it out onto the desktop and try another install, does it go through properly this time?

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Answer 2

droidin' Author

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Feb 4, 2010 9:59 PM in response to b noir

sorry for late response. I typed the directory in and I don't even have a folder starting with (C:\programdata) I could not find the shortcut basically.

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Answer 3

b noir

Level 9

72,324 points

Feb 5, 2010 12:35 AM in response to droidin'

Sorry droid, I forgot. It's a hidden folder so we'll need to change your View options on the PC.

From the Start menu, click Open.
In the Organize menu, click Folder and Search Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected and "Hide extensions for known filetypes" is unchecked.
Click OK.

Can you see the directories now?

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Answer 4

droidin' Author

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Feb 9, 2010 11:18 AM in response to b noir

thank you. I can't seem to find my organize folder. it's the strangest thing. Even ran searches for it and still nothing. where exactly is it?

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Answer 5

b noir

Level 9

72,324 points

Feb 9, 2010 11:53 AM in response to droidin'

Hmmmm. there's some screenshots in the first five steps of the instructions from the following document. (Although the later steps in the document aren't relevant to the problem at hand.)

http://support.apple.com/kb/TS2363

Can you track down the organise menu now?

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Answer 6

droidin' Author

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Feb 10, 2010 12:43 AM in response to b noir

oh ok, that helped. Just got vista and was a little lost. I found the directory for program data. That helped. Though there is no folder for quicktime under programdata. Should I try redownloading it and see if it comes up with the same error?

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Answer 7

b noir

Level 9

72,324 points

Feb 10, 2010 10:50 AM in response to droidin'

Though there is no folder for quicktime under programdata.

That's okay. Once you're in the ProgramData folder, open the "Microsoft" folder. Open the "Windows" folder. Open the "StartMenu" folder.

Is there a QuickTime shortcut in there? If so, try dragging it out onto the desktop and trying another install. Does it go through properly this time?

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Answer 8

droidin' Author

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Feb 10, 2010 7:29 PM in response to b noir

no, the only thing under start menu is programs/ default programs/ and windows update. I deleted the installer and reinstalled it, still has the same problem. It can't create the directory under the start menu. Any other ideas?

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Answer 9

b noir

Level 9

72,324 points

Feb 10, 2010 7:54 PM in response to droidin'

I think we've got an issue with folder permissions on the hierarchy of folders above the QuickTime shortcut.

Right-click on that StartMenu folder and select "Properties". Click the security tab. Select your user account's name in the list of users or groups in that tab.

What permissions do you have on that folder?

Now click the advanced button in that tab. Go to the Owner Tab. Who or what is listed as the owner for that folder?

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Answer 10

droidin' Author

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Feb 14, 2010 12:17 AM in response to b noir

that makes sense. I right clicked the start menu and went to properties, but there is no security tab. Is there another way to access that security section?

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Answer 11

b noir

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Feb 14, 2010 10:38 AM in response to droidin'

I right clicked the start menu and went to properties

Just doublechecking here. Was that the folder at C:\ProgramData\microsoft\windows\startmenu\ that you right-clicked on?

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Answer 12

droidin' Author

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Feb 14, 2010 1:44 PM in response to b noir

oh, I thought the actual start menu, nvm lol. I went to the directory we originally talked about and right clicked the start menu and the security tab was there. The only user is myself Dominic(Dominic-PC\Dominic) and I have all the tabs checked under allow. I went to advanced and the only user is myself. Though there is an administrator under my name and than just a regular Dominic(Dominic-PC\Dominic) the administrator is listed under the edit section of advanced and it says administrators(Dominic-PC\administrators) Is that what you were wanting me to look for?

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