5 Replies Latest reply: Jan 30, 2010 12:22 PM by Allan Sampson
Ururenique Level 1 Level 1 (0 points)
Hello, I have been having trouble with my new iPhone since the beginning. The screen would go black when making a phone call, and it was impossible to hang up. This didn't happen when using the head-phones. But last night my phone just turned off completely (without me doing anything) and, since, it has not been able to recognize the SIM card.
I tried restoring the original settings and this just made matters worse. The phone is completely blocked! I only have the screen where I can make emergency calls.
I called the support service, but they only work from monday to fridays!
Can anyone help me?
Thanks!

iphone 3gs
  • Allan Sampson Level 10 Level 10 (123,370 points)
    When was the beginning for your iPhone - when was it purchased?

    The screen would go black when making a phone call, and it was impossible to hang up. This didn't happen when using the head-phones.


    Since the same did not occur when using the earbuds with a call, are you using a case that may be blocking or partially blocking the iPhone's proximity sensors? The proximity sensors are located next the earpiece, which turns the iPhone's screen off automatically when holding the iPhone up to your ear and face during a call and turns the screen back on automatically when the iPhone is removed from your ear and face. When or if you get this other problem fixed, If you are using the case try removing the case to see if the same occurs during a call when not using the earbuds.

    Was your iPhone purchased from an official carrier for the iPhone in Spain? If so, was your iPhone purchased as carrier locked with the carrier, or as officially unlocked by the carrier?
  • Ururenique Level 1 Level 1 (0 points)
    Yes, "the beginning" is when it was purchased. I do use a case, but I can't check if the proximity sensor is blocked because of the other problem. i will check that as soon as the SIM card problem is solved.
    Yes, my phone was purchased at the official carrier, and was unlocked with their official card (the same I still have now) the first time I used it.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Yes, "the beginning" is when it was purchased.


    When was the beginning - the date your iPhone was purchased? If this has been going on for several weeks or months, just wondering why you would wait so long.

    If no change after restoring your iPhone with iTunes - from your iPhone's backup and as a new iPhone or not from your iPhone's backup, your iPhone has a hardware problem, or there is a problem with the SIM card.
  • Ururenique Level 1 Level 1 (0 points)
    Thanks!
    I bought it two weeks ago. I've been talking to the people from the support service and they've told me that, if my iPhone has a problem, they would change it for a fixed one, but not a new one! I haven't changed it yet because I've had to travel and needed the phone, and could wait a bit since it still worked with the earphones.
    I think I'll have to wait until monday to see if it's a problem with the card or not.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    I've been talking to the people from the support service and they've told me that, if my iPhone has a problem, they would change it for a fixed one, but not a new one!


    Per Apple's written warranty, an exchange under warranty will be a new or a refurbished iPhone with no way to tell any difference, and the exchange provided will be under the same warranty as your existing iPhone, which began two weeks ago.

    Be sure to sync your iPhone with iTunes to update your iPhone's backup along with any data kept synchronized with a supported application on your computer such as contacts before heading to the carrier's store for the SIM card and your iPhone to be checked. If your iPhone is exchanged under warranty, the first time you connect the exchange to iTunes on your computer, you will be prompted to transfer the backup for your existing iPhone to your new iPhone. This must be followed by a sync to transfer your selected iTunes content and any photos on your computer selected to be transferred to your iPhone.