12 Replies Latest reply: Jan 30, 2010 8:33 PM by rkaufmann87
AmyW247 Level 1 Level 1 (0 points)
How do you scan a document into the iMac? When I press the "scan" button on the scanner it says to initiate scanning from the computer. I can't for the life of me figure out how to do this.

iMac, Mac OS X (10.5.8)
  • rkaufmann87 Level 8 Level 8 (48,920 points)

    Welcome to Apple Discussions.

    We really don't have any information about your set up so I'm going to take a guess. You can try using Image Capture from the computer. Just click Command, Spacebar and then type Image Capture and that will launch the app. If you see your scanner on the left then it should work OK.

    Going forward when asking for help please provide us information such as what the peripheral is (model, etc..), how it's connected to your computer and what you have done already to troubleshoot the problem. That we we have a good starting point, otherwise we're just taking stabs in the dark.


  • den.thed Level 7 Level 7 (25,010 points)
    Hi Amy247

    Welcome to Apple Discussions

    Go to: Applications > open Image Capture > select the HP Scanner

    Also see > [HP Support for Snow Leopard|http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&c c=us&objectID=c01863616]

  • Johnathan Burger Level 6 Level 6 (15,545 points)
    Not at my mac, so I can't give specific path.
    You have to select scan from network or something like that.
  • AmyW247 Level 1 Level 1 (0 points)
    Sorry, Roger. I tried image capture, but it says nothing is connected. I know the printer works because I use that often. The printer is a wireless HP Photosmart Premium. It isn't directly hooked up to the computer, just wireless connection. As you can guess, I'm new to MACs.
  • rkaufmann87 Level 8 Level 8 (48,920 points)
    OK, got it. Did you use the HP software to connect it to your computer or did you follow Apples' instructions?
  • AmyW247 Level 1 Level 1 (0 points)
    Honestly, I have no idea. Most likely HP since I got the computer and the printer at the same time. Heck, I could barely turn the MAC on then so I wouldn't have known to use Apples' instructions.
  • rkaufmann87 Level 8 Level 8 (48,920 points)
    LOL, I'm sure you were a little overwhelmed when you go it don't worry just about every PC convert goes through the same thing.

    Let's try this...

    System Preferences, Print & Fax, then highlight your printer on the left. Once highlighted click the - sign on that page. This will uninstall the printer.

    Restart the computer, once it has fully restarted go to System Preferences, Print & Fax, then click the + sign and locate your printer. Once you see it click on it and then click Add. Once it is re-installed try and see if can print and scan.
  • AmyW247 Level 1 Level 1 (0 points)
    Okay I did that. Still nothing. When I was adding it back in it told me to choose a driver, but my HP Photosmart Premium Fax C309 series was not listed. I just pick C310, but I'm guessing that was not the right answer.
  • rkaufmann87 Level 8 Level 8 (48,920 points)
    OK, let's uninstall it again and then re-start the computer. Let's try HP's software and see if that does the trick. I would recommend downloading their most up to date software. You can locate it by going here and download the software. Then follow the install instructions and let us know what happens.
  • AmyW247 Level 1 Level 1 (0 points)
    I'm downloading the drivers for OS X 10.5 from the HP site and the thing called firmware (sounds like skinny jeans). Not sure if I need it, but what the heck. Then I'm guessing I'll restart and add the printer. Cross your fingers.
  • AmyW247 Level 1 Level 1 (0 points)
    Woohoo! Roger, thank you for being so patient. I really appreciate it. If you don't mind I might have you help me with other Mac mysteries (not tonight we got 5 inches of snow today and I'm tired and cold...need sleep) to me like...what is the time machine and how do you set it up correctly and how do I get all my music saved onto an external storage unit. I guess I really need the layman's version of how a Mac file structure is set up..I can never find things.

    Cheers, mate, for the help!

  • rkaufmann87 Level 8 Level 8 (48,920 points)
    Time Machine is a way for your system to back up, I will let Apple describe it they do it best. Go here for that info. You will need an external HD, something that is about 2-3 the size of the what you have on your HD, the larger the better. Once you have one it's as simple as connecting it and then your Mac will ask you if you want to use it for Time Machine and you OK it. After that pretty much forget about it.

    To store your music on an external HD that's pretty easy (and wise) too. What you do is locate the music using Finder. If you have already moved your iTunes music from your PC to the iMac it will be in: users/your user name/Music/iTunes. Simply copy that folder (Command C) and then using Finder click on the external drive and drop past the folder where you want it.

    Once that is done you need to tell iTunes where the music is now. How you do that is open iTunes and go to it's Preferences (Command ,) click the Advanced tab on top, then where it says iTunes Media Folder Location click Change and navigate to where you dropped the music and you're done.

    Glad you're scanner is working OK now.