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User profile for user: Shenzi
Shenzi Author
User level: Level 1
1 points

the preferences file is corrupt: adobe illustrator cs4

greetings!

every time i start illustrator i encounter a new error.

"the preferences file is corrupt and has been reset to the default settings."

"the corrupt file will be backed up as Adobe illustrator Prefs.err"

this problem manifested after i added some more .ai and .ase files to my swatches directory. i do not believe anything else changed.

not sure how to diagnose the problem. is there a debug mode or something? perhaps an offending file.

an option would be to try remove each added swatch file or folder individually, but this would e a very very time consuming process for me.

i use cs4 on a Macbook pro running Snow Leopard - 10.6.2 and would appreciate your advice.

thank you

-s

Message was edited by: Shenzi

MacbookPro

Posted on Jan 31, 2010 7:03 AM

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User profile for user: danegeld
danegeld
User level: Level 2
185 points

Posted on Jan 31, 2010 7:28 AM

The problem is that you're not getting rid of the corrupt Illustrator preferences. To do that, go to User/Library/Preferences and drag the entire Adobe Illustrator CS4 Settings folder to the trash (or to another drive if you want to keep it for some reason). Illustrator will then create a new Preferences folder the next time it's started. It's unlikely the problem was caused by swatches files, but if the error comes back after deleting prefs, then you'll need to determine which swatch file is causing it.
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User profile for user: danegeld
danegeld
User level: Level 2
185 points

Jan 31, 2010 7:28 AM in response to Shenzi

The problem is that you're not getting rid of the corrupt Illustrator preferences. To do that, go to User/Library/Preferences and drag the entire Adobe Illustrator CS4 Settings folder to the trash (or to another drive if you want to keep it for some reason). Illustrator will then create a new Preferences folder the next time it's started. It's unlikely the problem was caused by swatches files, but if the error comes back after deleting prefs, then you'll need to determine which swatch file is causing it.
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the preferences file is corrupt: adobe illustrator cs4

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