Previous 1 2 Next 19 Replies Latest reply: Apr 14, 2010 12:19 PM by Proggie
buiya Level 1 Level 1 (0 points)
Alright so I've setup my imap account on apple mail, I can send without an issue and it will get new mail when I first launch it only. The get mail button does not work and the scheduled time doesn't work either.

I have removed and readded the account and it still doesn't work. Help please!

iMac, Mac OS X (10.6.2)
  • musicwind95 Level 4 Level 4 (1,280 points)
    Maybe it's because you don't have any new mail? Check the web interface (if there is one).
  • buiya Level 1 Level 1 (0 points)
    are you serious? of course during my testing I would ensure new mail is still coming in.
  • musicwind95 Level 4 Level 4 (1,280 points)
    What account type is this? (Exchange, Gmail, etc.)
  • buiya Level 1 Level 1 (0 points)
    it's an imap account. I know my incoming and outgoing settings are correct because I am able to send and it does get new mail only at first launch. I need to quit mail then reopen it to receive mail.

    I have deleted the account and readded and it behaves in the same way.

    Message was edited by: buiya
  • William Kucharski Level 6 Level 6 (14,890 points)
    I wonder if your mail host's IMAP server isn't properly handling IMAP IDLE requests.

    I assume if you use Mail's Connection Doctor it shows no unexpected behavior when checking for new mail, so if that's the case try the following:

    1) Go to Mail's Preferences
    2) Select your account in the "Accounts" section and select the IMAP account you're using
    3) Click "Advanced"
    4) Uncheck the box next to "Use IDLE command if the server supports it"
    5) Close the accounts window and click "Save" when prompted
    6) Try retrieving newly received mail again
  • musicwind95 Level 4 Level 4 (1,280 points)
    There seems to be a lot of people with more or less the same issue, without a fix. This could be a problem with Mail itself.
  • William Kucharski Level 6 Level 6 (14,890 points)
    However it works properly with every IMAP server I and most other people have accounts on.

    Most of the other threads you cite involve people who have configuration issues and cannot receive mail at all, not just issues with receiving mail after initial new messages are retrieved.
  • CGLex Level 1 Level 1 (0 points)
    I had that problem repeatedly with mail when using a slow internet connection while working at a client of mine. Switching to Thunderbird noticably reduced the frequency of the problem, but did not eliminate it. The only solution that has worked for me for most (and there are many) Mail problems with IMAP is to go back to using Thunderbird.
  • buiya Level 1 Level 1 (0 points)
    tried that
    didn't work
    I called apple, and after an hour of troubleshooting with tier 1, no luck
    was transferred to senior tech, no luck.
    waiting to hear back.
    in the mean time I've installed office mac and using entourage which works.
    silly how I need to use a microsoft product to get my mail to work. Yes I know there's other products out there for a mail client but you would expect an apple bundled piece of software would work.
  • Bradley Pieters Level 1 Level 1 (0 points)
    I'm having similar problem. No new mail coming in. Mails get out very fast (I see that on my iPhone, mail to myself), however on the desktop iMail it last almost 30 minutes before the sending icon stops turning around. On the other accounts no problem. On my MacBook Pro no problem. The settings are on both machines the same. Someone any idea what is happening and how to resolve?
  • Jolly Blackburn1 Level 4 Level 4 (1,510 points)
    I have the exact same problem on my laptop.

    I use mobileme to sync all my computers. All of my Apple Mail accounts work on the other computers. On my laptop however I launch mail. It gets all my new email. Then nothing. I have to force quit eventually (Mail won't quit on it's on. I choose quit and it stays in memory).

    I relaunch it gets my mail on the first Get Mail click no problems. After that? nothing. You can leave mail running for days and no new emails will arrive in my box despite the fact every other synced computer sees hundreds of new messages.

  • Bradley Pieters Level 1 Level 1 (0 points)
    What I did lately was to remove my account in Mail preferences. Don't worry, you will not loose all your mails. After that I made a new account with the same account name. I got things work again!
  • Rich Burns Level 1 Level 1 (5 points)
    I have the same problem. I have been sitting here for over 40 minutes waiting for an email and trying to figure out why its not pulling it from the server. I check my account with godaddy and the message is on the server. So why is Apple Mail not receiving it. I tried unchecking the "idle" box and that didnt work. The only way it will receive is to quit and relaunch. Annoying! Help!
  • Rich Burns Level 1 Level 1 (5 points)
    oh i also removed all accounts, including preferences and set them back up. No luck there either!
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