6 Replies Latest reply: Feb 1, 2010 7:00 PM by Allan Sampson
AndreaWr Level 1 Level 1 (0 points)
I just received my husband's iPhone. The reset and syncing went just fine except with Email. I do get my emials via iPhone. But cannot receive them in Outlook. When I power off my iPhone, I get my Outlook emails. My ISP can't help, AT&T can't help, Geek Squad was clueless, Google no luck. HELP!!

Toshiba Satellite, Windows 7, Outlook 2007
  • Ansuz82 Level 6 Level 6 (8,265 points)
    Why type of email account do you have? Is it IMAP or POP3? Look in the server name field of your email account.

    I ask because the behavior your a describing is exactly how POP3 email accounts work.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only.

    With a POP account, two email clients cannot access the incoming mail server for new messages at the same time. With aPOP account, if one email client attempts to access the incoming mail server for new messages and/or is downloading new messages received at the incoming mail server when another email client attempts to do the same, the 2nd email client will be temporarily locked out by the incoming mail server until the communication with the incoming mail server is completed or closed by the first email client.

    This is not a problem with an IMAP account.
  • AndreaWr Level 1 Level 1 (0 points)
    In the server info it states pop not pop3. But in my iPhone server info I have IMAP and SMTP in the ingoing and outgoing server info.
  • AndreaWr Level 1 Level 1 (0 points)
    Is there a way to set up the iPhone to allow Outlook access? I have turned off Push and told the iPhone to recreive data every 15min. Plus, I don't leave my email up and going on my laptop. Still doesn't relinquish Outlook to retreive the emails.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    In the server info it states pop not pop3.


    POP3 and POP are the same - POP is short for POP3.

    Who is the email account provider for the account?

    And in the server info where does it state POP - with Outlook?

    But in my iPhone server info I have IMAP and SMTP in the ingoing and outgoing server info.


    What is the incoming mail server address for the account with the iPhone's Mail application?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Is there a way to set up the iPhone to allow Outlook access?


    Does this mean to allow Outlook access to the incoming mail server for the account? If so, the answer is no. There is no setting with any email client to allow or not allow access to an email account with another email client. With a POP account account, it is the incoming mail server for the account that prevents two email clients from accessing the incoming mail server at the same time. Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only with only one email client being able to have a connection with the incoming mail server at a time.

    I have turned off Push and told the iPhone to recreive data every 15min.


    Having Push turned on with the iPhone has no effect on any email account that does not support Push access for received messages. Push access for received messages is not supported with any POP account. Push access for received messages is supported with the following email accounts with the iPhone:

    MobileMe,
    An Exchange account accessed via ActiveSync with the Exchange Server.
    A Yahoo account created with the Yahoo account preset.

    I don't leave my email up and going on my laptop. Still doesn't relinquish Outlook to retreive the emails.


    What does "I don't leave my email up and going on my laptop" mean?