4 Replies Latest reply: Feb 9, 2010 5:06 AM by jrg_uk
Rob Wheatley Level 1 Level 1
Hi There,

I've just uploaded a bunch of new pictures from my Canon EOS 5D Mark II in RAW format and they are not being recognised. Aperture, Preview or PS 3 don't recognise them. Aperture gives me a dotted line box, Preview does nothing and PS3 just tells me it's an unsupported file format.

Even my old RAW has stopped opening (350D and 40D).

Everything worked fine a few days ago. All I have done to my system is regular Software Updates, but I note that RAW support 2.7 was installed a few days ago - could that have corrupted things somehow?

Has anyone else had problems since installing 2.7?

Any ideas how to fix this?

As a note, I can open these files using the Canon software that came with the camera (which I installed back in the dark ages and never use).



Mac Pro 8 core, Mac OS X (10.6.2)
  • Matthew Bergsma Level 3 Level 3
    Sadly, PS3 doesn't support 5d2 raw files. Odd, but true.

    Did you shoot them in sRAW? OS X's built in raw decoder doesn't support sRAW.
  • Rob Wheatley Level 1 Level 1
    Nope. I shot in 'regular' RAW. I have a Macbook Pro too (also with the 2.7 update) and that can see the files fine, so it's obviously something wrong with my config/install. The problem is I can't see how to address the problem. One thing I have noticed is that the Mac with the problem thinks the file kind is "Canon Camera Raw File" and the Mac that is working fine things that the file is a "Canon CR2 raw image". I've no idea how the file associations work or how I can chose how the OS sees the images. On both Macs the file is identical - including the file name and extension.
  • Rob Wheatley Level 1 Level 1
    Yeah!!! I rule!!!

    I sorted the problem. Somehow (and I've no idea how as you need root permissions to do this) the RawCamera.bundle file was missing from my Coreservices directory. I copied the one from my macbook to my mac pro and rebooted. All fine now. I hope this thread helps anyone else that gets this problem.

  • jrg_uk Level 3 Level 3
    Perhaps the recent "RAW Camera Update 2.7" didn't install correctly on your Mac Pro?

    (For anyone else reading, the folder Rob's referring to is /System/Library/CoreServices/RawCamera.bundle/, and the update also updates /System/Library/CoreServices/CoreTypes.bundle/Contents/Library/RawCameraTypes.b undle/)